Diana Perez
Wyoming,MI
Summary
Compassionate bilingual customer service professional with a strong background in healthcare administration. Expertise in managing patient information, including medical billing and electronic health records, while effectively resolving patient inquiries and supporting medical staff.
Overview
4
4
years of professional experience
Work History
Correspondence representative
Trinity Health Grand Rapids
Grand Rapids, USA
11.2024 - 03.2026
- Collected, organized, and scanned patient and insurance correspondence into OnBase, ensuring accurate documentation and streamlined access for billing processes.
- Sorted and distributed incoming correspondence, updated addresses, and scanned documents into the document imaging system, facilitating efficient information retrieval.
- Indexed PNC correspondence into correct folders within OnBase and redacted sensitive information.
- Prepared reports tracking billing and follow-up services, monitoring correspondence volume and document imaging status for improved operational oversight.
- Provide support for the Billing and Follow-Up teams by printing UB04s and sending medical records by certified mail.
- Operated EPIC systems for efficient management of patient information, ensuring data accuracy and accessibility.
Medical Records Clerk
Pine Rest Psychiatric Hospital
Grand Rapids, USA
05.2022 - 10.2024
- Facilitated timely access to patient information by responding to medical records requests and processing related letters and reports.
- Scanned and validated medical records for secure electronic upload.
- Streamlined patient documentation and compliance by processing healthcare paperwork efficiently.
- Maintained strict confidentiality concerning personal information about patients.
- Supported the administration staff with records requests to support patient care.
- Retrieved patient schedules from the computer system, distributed lab reports to physicians, and materials to other departments.
- Enhanced communication efficiency by managing incoming calls and directing callers to appropriate departments or employees.
- Assisted with department audits and investigations to support compliance and quality assurance efforts.
- Organized and processed emails and STAT requests using EPIC system.
Education
Medical Billing and Coding - Certificate -
UEI College
Garden Grove, CA01-2015
Phlebotomy - Certificate -
Walker Medical
Grand Rapids, MI01-2009
General - High School -
Godwin Heights High School
Grand Rapids, MI01-2005
Skills
- Insurance verification
- Medical billing
- Payment collection
- Patient registration
- Healthcare software expertise
- Information management
- Document handling
- Document organization
- Scheduling
- Team communication
- Email communication
- Inquiry resolution
- Customer service skills
- Bilingual in Spanish
Timeline
Correspondence representative
Trinity Health Grand Rapids
11.2024 - 03.2026
Medical Records Clerk
Pine Rest Psychiatric Hospital
05.2022 - 10.2024
Medical Billing and Coding - Certificate -
UEI College
Phlebotomy - Certificate -
Walker Medical
General - High School -
Godwin Heights High School