Sherri Robbins
Chatom,AL
Summary
Customer service professional with extensive experience at Molina Healthcare, excelling in call center operations and patient care. Proven ability to resolve complex issues with empathy while maintaining data integrity. Skilled in EMR systems and adept at communication, ensuring high customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correspondence Representative
Molina Healthcare
Long Beach, California
04.2025 - 12.2025
- Processed documents, emails, and letters accurately and promptly to support operational needs
- Handled, reviewed, and distributed incoming and outgoing communications to facilitate effective information flow
- Demonstrated strong attention to detail in managing tasks and projects.
- Entered data accurately into databases to ensure up-to-date records.
Customer Service Representative
Everise - Humana
Plantation, FL
03.2023 - 05.2023
- Resolved escalated customer issues with professionalism and empathy, ensuring swift resolution and preserving positive brand image
- Handled high volume of incoming calls and emails, consistently achieving performance metrics for response time and resolution
- Documented all customer interactions in CRM system for future reference and analysis, enhancing service continuity
Customer Service Representative
Continuum Global Services (CVS/Aetna)
Dallas, TX
12.2022 - 03.2023
- Updated customer and account information in database to ensure data accuracy and accessibility.
- Identified and corrected data entry errors through meticulous verification to enhance data integrity.
- Organized and verified source documents for accuracy before data entry to support reliable record-keeping.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Representative
TELEPERFORMANCE USA (United Health Care)
Salt Lake City, USA
08.2022 - 12.2022
- Provided primary customer support to internal and external customers, maintaining high customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled calls per shift for signing up new customers, retrieving data, presenting product information, and processing service cancellations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and identified root causes to effectively resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find solutions.
- Updated account information to maintain customer records.
Patient Service Representative
Grove Hill Medical Center
Grove Hill, USA
06.2022 - 09.2022
- Coordinated patient care in respiratory and sleep lab to ensure timely and effective treatment for patients.
- Managed patient scheduling for appointments and follow-up visits.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between patients and healthcare providers.
Education
Electronic Medical Record Specialist - Certificate
U.S. Career Institute
Remote01-2025
Certified Clinical Medical Assistant - Certificate
MedCerts
Remote07-2022
High School Diploma -
The American Academy
Salt Lake City, UT06-2021
Skills
- Call Center Operations
- Customer service
- LiveChat
- Service Recommendations
- Insurance Verification
- Reporting documentation
- Documentation review
- Medical terminology
- ICD coding
- CPT coding
- Medical office skills
- Medical Scheduling
- EMR systems
- Pega UM
- Microsoft Office
- Microsoft Excel
- Citrix
- Computer skills
- Keyboarding
- Computer literacy
- Windows
- HIPAA
- Records Management
- Time management
- Direct sales
- Sales
- Customer assistance
- Communication skills
- Verbal communication
- Customer assistance
- Patient Care
- Sales
- EMR systems
- CRM software
Certification
- CCMA Certification, 04/01/25
- Certified Medical Assistant, 04/01/23 to 04/30/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Correspondence Representative
Molina Healthcare
04.2025 - 12.2025
Customer Service Representative
Everise - Humana
03.2023 - 05.2023
Customer Service Representative
Continuum Global Services (CVS/Aetna)
12.2022 - 03.2023
Customer Service Representative
TELEPERFORMANCE USA (United Health Care)
08.2022 - 12.2022
Patient Service Representative
Grove Hill Medical Center
06.2022 - 09.2022
Electronic Medical Record Specialist - Certificate
U.S. Career Institute
Certified Clinical Medical Assistant - Certificate
MedCerts
High School Diploma -
The American Academy