Diana Phillips
Irving
Summary
Committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ecoshield Pest Solutions
07.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction standards.
- Developed and maintained strong relationships with customers to enhance loyalty and retention.
- Collaborated with team members to streamline processes and improve response times for inquiries.
- Streamlined scheduling and optimization of technician routes to enhance operational efficiency.
Sales Associate
RaceTrac Petroleum, Inc.
04.2023 - 07.2024
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice. Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Team Member
Chick-Fil-A
10.2022 - 04.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted team members with maintaining orderly and clean workspaces.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Liveops
01.2022 - 01.2023
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remote
Unarmed Security
Valle Security Texas, LLC
07.2022 - 10.2022
- Searched bags manually to identify prohibited items and contraband.
- Patrolled crowds during events to preserve order and promote security.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Directed visitors upon arrival at the facility and directed them accordingly.
- Monitored entrances, exits and other points of access to ensure safety of people and property. Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Associate
Walmart
02.2022 - 05.2022
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Supported team by researching trends to discuss sales goals and strategies.
- Built relationships with customers by providing friendly customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
La Madeleine French Bakery & Cafe
08.2021 - 02.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Waitress
Bar Louie
01.2020 - 03.2020
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bakery Associate
La Madeleine French Bakery & Cafe
08.2018 - 02.2020
- Provided excellent customer service by answering questions about products or taking orders from customers.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts. Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Fajita Pete’s
02.2017 - 08.2018
- Collaborated with store manager to develop strategies for achieving sales and profit goals. Delegated daily tasks to team members to optimize group productivity.
Crew Member
Firebird’s World Burrito
08.2015 - 08.2016
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Upheld high standards of productivity and quality in operations.
Cashier Then Assistant Manager
Pepperonis Pizza
07.2013 - 06.2015
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Ensured compliance with all safety regulations within the store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point- of-Sale system.
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Some College - undefined
Texas Bible Institute
Columbus, TX01.2017
Some College - undefined
Wharton County Junior College
Wharton, TX01.2016
High School Diploma - undefined
Elkins High School
Missouri City, TX06.2015
Skills
- Customer service (10 years)
- Assistant Management
- Innovation and Creativity
- Best Practices Implementation
- Advanced Computer Skills
- Technical Knowledge
- Quality Control
- Sales Background/Upselling
Timeline
Customer Service Representative
Ecoshield Pest Solutions
07.2024 - Current
Sales Associate
RaceTrac Petroleum, Inc.
04.2023 - 07.2024
Team Member
Chick-Fil-A
10.2022 - 04.2023
Unarmed Security
Valle Security Texas, LLC
07.2022 - 10.2022
Associate
Walmart
02.2022 - 05.2022
Customer Service Representative
Liveops
01.2022 - 01.2023
Cashier
La Madeleine French Bakery & Cafe
08.2021 - 02.2022
Waitress
Bar Louie
01.2020 - 03.2020
Bakery Associate
La Madeleine French Bakery & Cafe
08.2018 - 02.2020
Assistant Manager
Fajita Pete’s
02.2017 - 08.2018
Crew Member
Firebird’s World Burrito
08.2015 - 08.2016
Cashier Then Assistant Manager
Pepperonis Pizza
07.2013 - 06.2015
Some College - undefined
Texas Bible Institute
Some College - undefined
Wharton County Junior College
High School Diploma - undefined
Elkins High School