Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA PINEDA

Joliet,IL

Summary

Highly motivated and experienced customer service and sales professional with a proven track record of consistently surpassing sales targets and providing outstanding customer experiences. Skilled in effectively managing finances, analyzing financial data, and cultivating strong, long-lasting customer relationships. Possesses a keen eye for detail and thrives in dynamic, rapidly evolving environments.

Overview

6
6
years of professional experience

Work History

Service Cashier

Bettenhausen Dodge
04.2024 - Current
  • Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
  • Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.

Production Associate

Sparkle & Co.
11.2021 - 01.2024
  • Skilled in quality control processes, ensuring products meet industry standards and specifications
  • Proficient in inventory management, recording and tracking materials and supplies
  • Managed end-to-end product fulfillment process, ensuring accurate and timely order processing and delivery

Customer Service Rep I

First Midwest Bank
04.2019 - 09.2021
  • Proficient in managing high call volumes, resolving customer conflicts, and providing exceptional service
  • Assisted customers in managing accounts, including processing transactions, updating information, and resolving billing discrepancies
  • Demonstrated strong understanding of financial products and services, effectively advising and cross-selling to customers
  • Proven ability to meet and exceed customer satisfaction goals through exceptional communication and problem-solving skills
  • Utilized CRM software to accurately document customer interactions and maintain detailed records

Education

High School Diploma -

Joliet West High School
Joliet, IL
01.2017

Skills

  • Communication
  • Money Handling
  • Customer service
  • Inventory management
  • Adaptability
  • Attention to Detail
  • Sales Transactions

Timeline

Service Cashier

Bettenhausen Dodge
04.2024 - Current

Production Associate

Sparkle & Co.
11.2021 - 01.2024

Customer Service Rep I

First Midwest Bank
04.2019 - 09.2021

High School Diploma -

Joliet West High School

Similar Profiles

CREATE PROFILE
DIANA PINEDA