Summary
Overview
Work History
Education
Skills
Timeline
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Diana Ramirez

Los Angeles,CA

Summary

Reliable upbeat and punctual dental receptionists successfully handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong multi tasking skills and dental billing abilities.

Overview

7
7
years of professional experience

Work History

Receptionist

Sky Pediatric Dentistry
06.2023 - Current
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Insurance verification such as PPO HMO and Dentical
  • Scheduled, coordinated and confirmed appointments.

Front Desk Receptionist

Local Smile Co.
05.2022 - 11.2022
  • Greeted parents and patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.

Receptionist

Sola Kids Dental
09.2020 - 03.2021
  • Opening and Setting up Office
  • Confirming appointments via phone, text and emails
  • Greeting and checking in patients
  • Walking patient into designated treatment room or open bay
  • Verifying Insurance (Denti-Cal)
  • Presenting payment plan options

Dental software Biller

Open, PHD Dental
11.2019 - 03.2020
  • Aging report
  • DentalXChange
  • Complete Denti-cal check
  • Disputing unpaid claims
  • Entering production

Receptionist

PHD Dental
06.2018 - 11.2019
  • Greeting and checking in patients
  • Verifying Insurance (Denti-Cal)
  • Collecting payments
  • Confirming and following up on specialty appointments

Recall Representative

PHD Dental, Building
01.2017 - 06.2018
  • Oral Surgery Schedule
  • Re- appointing missed treatments and routine check ups
  • Scheduling approved treatments

Education

Diploma -

ICDC College
Lawndale, CA

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Central High School
Providence, Rhode Island

Skills

  • Fluent Spanish speaker
  • Positive Attitude and Energetic
  • Telephone Etiquette
  • Multi-line phone system operation

Timeline

Receptionist

Sky Pediatric Dentistry
06.2023 - Current

Front Desk Receptionist

Local Smile Co.
05.2022 - 11.2022

Receptionist

Sola Kids Dental
09.2020 - 03.2021

Dental software Biller

Open, PHD Dental
11.2019 - 03.2020

Receptionist

PHD Dental
06.2018 - 11.2019

Recall Representative

PHD Dental, Building
01.2017 - 06.2018

Diploma -

ICDC College

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Central High School

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Diana Ramirez