Nancy Guzman
Oakland,CA
Summary
Hi my name is Nancy, a ambitious mother of 2 with solid 10+ years history of successful customer relations and service. Not to mention that Im a self motivated human to full fill goals through any proactive and hands-on assignments, a motivational team player, leader and problem-solver. I enjoy stepping into roles and quickly making positive changes to drive company and co workers into success highly believe and focused on creating a career with the business and providing the best performance you can ask for. Hope you enjoy my resume.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Beles & Beles
Oakland, CA
05.2021 - Current
- Answered and directed incoming calls using multi-line telephone system, capable of answering up to 8 phone lines.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Took Cash, Credit, and Debit card payments.
- Greeted and directed visitors to appropriate personnel in both languages.
- Translate into Spanish when needed side by side with attornys.
Manager
Pump It Up of Oakland
Oakland, CA
08.2015 - 03.2020
- Multitask with employees, potential new events as they approached.
- Developed training programs to enhance employee skills and boost customer satisfaction.
- Monitored suppliers to ensure quality and quantity standards were met.
- Cross-trained employees to ensure consistent role coverage.
- Recruited and hired qualified candidates for open positions.
- Conducted interviews and evaluated staff performance.
- Performed minor equipment repairs to keep projects on schedule.
- Managed reservations and cancellations efficiently.
- Handled event deposits in cash or by card.
- Created staff schedules effectively.
- Trained new hires to ensure readiness.
- Coordinated multiple tasks while anticipating potential new events.
Phone Banker
Wells Fargo Bank
Sacramento, CA
02.2017 - 03.2019
- Answered/ Handled calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Recognized by management for providing 100% customer satisfaction.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Capitalized on cross-selling and upselling opportunities to consistently exceed quotas.
- Used customer and bank records to investigate and correct errors upon customer request.
Education
High School Diploma -
Life Academy
Oakland, CA06.2009
Skills
- Fluent Spanish Speaker
- Customer service
- High-energy attitude
- Active listening
- Issue and conflict resolution
- Flexible
- Goal-oriented
- Call center experience
- Adaptive team player
- Inbound and outbound calling
- Organization and efficiency
- Multi-line telephone skill / Multitasking
- Cash counting
- PC proficient
- Basic math
references
- Lizbeth Zamora 510-387-2412 Case Manager in Alameda County
- Nelly Ranjel 510-387-2412 Immigration Paralegal
- Saida Glover 415-517-5022 - Pump It Up in Oakland Owner
- Manisha Daryani Phone number upon Request Public Defender Attorney in Contra Costa
- Suzan Boulad 916-225-4451 Attorney for Criminal Defense
- Moises Jared 510-778-4124 Immigration Attorney
Certification
- Notary Public of The State of California Commission Number 2478427
Timeline
Receptionist
Beles & Beles
05.2021 - Current
Phone Banker
Wells Fargo Bank
02.2017 - 03.2019
Manager
Pump It Up of Oakland
08.2015 - 03.2020
High School Diploma -
Life Academy