Diana Ramos
Goodyear,Az
Summary
Compassionate Front Desk Medical Receptionist known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in patient scheduling, medical billing, and confidential record keeping. Excel at communication, empathy, and organization to enhance patient experiences and support healthcare team effectiveness.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
AZ Integrated Neuro & Spine Pain
Sun City, AZ
02.2022 - 08.2025
- Greeted patients warmly and ensured a welcoming front desk atmosphere.
- Managed patient check-in and check-out processes smoothly and accurately.
- Handled incoming calls and responded to patient inquiries professionally.
- Coordinated communication between medical staff and patients effectively.
- Collected and verified patient information for insurance processing promptly.
- Maintained organized patient files in compliance with privacy regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
Patient Relation Specialist
2nd Chance Treatment Center
09.2024 - 12.2024
- Answered incoming calls, screening and routing calls, taking down messages as well as providing information to callers.
- Checked in patients for appointments, verified insurance coverage, and collected payments.
- Collaborating with clinical staff, billing department, and management to address complex patient issues.
- Addressed and documented patient concerns and/ or questions as well as complaints that were received via phone and email.
Medicare Customer Service representative
Maximus Federal Services
09.2020 - 02.2022
- Updated patient's medical records, insurance information and family history for charts.
- Handled new enrollments by entering customers' data and reviewing information.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
Customer Service Representative
Motor Vehicle Division
03.2020 - 07.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Sales Representative
Synergy solutions
04.2019 - 01.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Caregiver
Royal Gardens of Camarillo
Camarillo, USA
06.2015 - 03.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Sales Agent Representative
Adriana Auto Insurance
Oxnard, USA
08.2013 - 05.2015
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
- Identified new business opportunities by researching competitor activity and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Medical assistant and Phlebotomy -
Arizona Allied Health College
Glendale, AzHigh school/ GED -
Pacifica High School
Oxnard, CASkills
- Detail-oriented
- Strong organizational skills
- Ability to remain calm under pressure
- Ability to handle sensitive situations
- Knowledge of healthcare policies and procedures
- Ability to effectively navigate medical records
- Active Listener
- Problem Solver
Languages
- Spanish
- English
Timeline
Patient Relation Specialist
2nd Chance Treatment Center
09.2024 - 12.2024
Front Desk Medical Receptionist
AZ Integrated Neuro & Spine Pain
02.2022 - 08.2025
Medicare Customer Service representative
Maximus Federal Services
09.2020 - 02.2022
Customer Service Representative
Motor Vehicle Division
03.2020 - 07.2020
Sales Representative
Synergy solutions
04.2019 - 01.2020
Caregiver
Royal Gardens of Camarillo
06.2015 - 03.2019
Sales Agent Representative
Adriana Auto Insurance
08.2013 - 05.2015
Medical assistant and Phlebotomy -
Arizona Allied Health College
High school/ GED -
Pacifica High School