Diana Ratchford
Fresno,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Receptionist/Front Desk Manager
Simply Soothing Therapy
05.2022 - Current
- Duties include offering administrative support across the organization.
- From welcoming guests and greeting people who visit the business to coordinating front-desk activities.
- Created an environment that let employees work efficiently and productively.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared weekly employee work schedules to meet operational needs.
Owner Operator
Myarni
01.2017 - Current
- I create hand dyed yarn, handmade knitwear, knitting accessories.
- Sold goods online, at local farmers markets, and at various festivals.
- Managed day-to-day business operations.
Barista
Gateway Roasting
01.2021 - 04.2022
- Prepared and served coffee espresso based beverages
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Knowledge of coffee cupping which is the specialized practice of observing the taste and aromas of brewed coffee.
iHub Assistant
The Well Community Church
01.2019 - 01.2020
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Intern
Mill Creek Fiber Works
07.2016 - 12.2016
- Hands-on training with commercial yarn production
- Processing fiber (wool and alpaca) into yarn
- Experience running industrial machinery for picking, carding, spinning, and plying wool.
Enrollment Officer
Cold Springs Rancheria
08.2002 - 09.2007
- Designed effective and user-friendly processes for both applicant and council review.
- Created enrollment policy and procedures.
- Identified membership eligibility.
- Processed applications.
- Prepared and presented various reports to the Tribal Council.
- Maintained detailed and accurate records between multiple databases and programs.
Education
Cosmetology Education
Fedrico Beauty College
Fresno, CA1989
Diploma - General Education
Sierra High School
Tollhouse, CA1987
Skills
- Administration
- Management
- Research
- Presentation
- Customer Acquisition
- Training
- Clerical
- Operations
- Grant Writing
Timeline
Receptionist/Front Desk Manager
Simply Soothing Therapy
05.2022 - Current
Barista
Gateway Roasting
01.2021 - 04.2022
iHub Assistant
The Well Community Church
01.2019 - 01.2020
Owner Operator
Myarni
01.2017 - Current
Intern
Mill Creek Fiber Works
07.2016 - 12.2016
Enrollment Officer
Cold Springs Rancheria
08.2002 - 09.2007
Cosmetology Education
Fedrico Beauty College
Diploma - General Education
Sierra High School
Similar Profiles
Tierra MarkgrafTierra Markgraf
Dental Assistant/Schedule Coordinator at Soothing DentalDental Assistant/Schedule Coordinator at Soothing Dental
Gary SevelyGary Sevely
Associate Dentist at Soothing DentalAssociate Dentist at Soothing Dental
Estefany GuzmanEstefany Guzman
Apprentice at Soothing SkinApprentice at Soothing Skin