Diana Reinhardt
New York
Summary
Driven finance and banking professional who has the ability to multi task, think independently and use sound judgement when making decisions. I have a long history of working in customer service and member service roles with several Financial Institutions.
Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Supervisor
UNFCU
09.2021 - Current
- Enhanced member satisfaction by providing exceptional member service and resolving complex issues.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Trained and coached team members on best practices for member service.
- Provide leadership to ensure quality and regulatory compliance with federal and state laws.
- Perform Branch Audits.
- Coached team members through performance reviews, identifying areas for growth and development while setting achievable goals in alignment with organizational objectives.
- Administer staff performance snapshots.
- Promote team work through out the company.
- Supervisor, coach, and motivate.
- Provide check signing and overrides for the staff
- Provide exceptional service to our Mission Accounts.
- Monitor Branch Queues.
- Drive achievement of corporate and branch goals and objectives.
Asset Recovery Specialist
UNFCU
01.2012 - 09.2021
- Maintained accurate files and reports to document collections activity.
- Analyzed members' financial situations to create delinquency plans and bring delinquent accounts current.
- Elevated member satisfaction rates through consistent follow-up regarding case progress updates.
- Demonstrated expertise in asset recovery and negotiation tactics, securing favorable outcomes for clients.
- Communicates with members to notify them of past due loans and monitor 60-180 accounts daily to reduce delinquencies.
Education
Associate of Science - Operations Management And Supervision
BMCC
199 Chambers Street NY NY 1000706.2005
Skills
- Delegation Abilities
- Leadership and coaching skills
- Excellent communication skills
- Proficient in Microsoft Office
Additional Information
New York Notary public for 18 years and recently obtained my Medallion Stamp
Timeline
Member Service Supervisor
UNFCU
09.2021 - Current
Asset Recovery Specialist
UNFCU
01.2012 - 09.2021
Associate of Science - Operations Management And Supervision
BMCC
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