Summary
Work History
Education
Skills
Timeline
Intern

Diana Ridenour

Bohemia,NY

Summary

Years of experience in various positions of leadership from that of Critical Care Nurse to Pet Care business owner to my current job as a front desk patient navigator have honed and refined my ability to work with, communicate and educate others. I feel I received an enormous education in working with EKGs during my years as a Critical Care/ER nurse. From practical instructions on how to operate equipment to how to interpret what we're seeing on an ekg or telemetry monitor both during a crisis as well as during daily routine patient care. I routinely mentored new nurses on the how and what of EKG interpretation and what appropriate actions to take. As the evening charge nurse I often participated in emergency/code situation throughout the hospital working with the medical house staff to deliver emergent care in as calm and efficient a way as possible while directing those around me as needed. It has been awhile since I left nursing but the EKG Technician program I just completed in Mrs. Dietz's class here at BOCES definitely brought it all back plus I've learned so much more. I look forward to being able to pass some of my knowledge and enthusiasm onto a new generation. Thank you for your consideration.

Work History

Patient Navigator

Stony Brook Advanced Specialty Care
01.2021 - Current
  • Welcoming patients and visitors to facility by looking up their appointments and directing them on how to get there.
  • Working with security to maintain safe and secure environment for patients, staff, employee's and visitors.
  • Answering and directing all incoming phone calls. Initiating patient records and entering new patient data.
  • Assisting when patient incidents occur as appropriate; falls, complaints, agitated patients, accidents in parking lot and ambulance activity.
  • Essentially problem solving anything that presents itself during day that affects smooth operation of healthcare facility.

Professional Pet Sitter

Self Employed - Independent Contractor
09.2009 - 09.2020
  • Conducted initial consultations with potential clients to assess their specific needs and preferences.
  • Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
  • Provided timely updates and photos to pet owners, offering peace of mind during their absence.
  • Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
  • Managing employee assignments, supervision and situations or problems that might come up as well as billing and employee paychecks.

Wait Staff Member

Gatsby's Tavern
05.2003 - 09.2009
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Hospice Registered Nurse Case Manager

Hospice Care In The Berkshires
04.1995 - 03.2003
  • Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
  • Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
  • Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
  • Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.

Critical Care Registered Nurse

Berkshire Medical Center
01.1980 - 07.1995
  • Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
  • Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
  • Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
  • Served as a preceptor for new nurses entering the critical care field, sharing knowledge and expertise to facilitate successful integration into the team.

Education

Bachelor of Science - Nursing

Russell Sage College
Troy, NY
05.1980

Associate of Science - Nursing

Berkshire Community College
Pittsfield, MA
05.1974

No Degree - EKG Technician

Eastern Suffolk BOCES
MTC Campus 375 Locust Avenue Oakdale, NY 11769
03.2024 - 06.2024

Skills

  • Leadership skills
  • Educator skills
  • Crisis Management Skills
  • Cultural Competency

Timeline

No Degree - EKG Technician

Eastern Suffolk BOCES
03.2024 - 06.2024

Patient Navigator

Stony Brook Advanced Specialty Care
01.2021 - Current

Professional Pet Sitter

Self Employed - Independent Contractor
09.2009 - 09.2020

Wait Staff Member

Gatsby's Tavern
05.2003 - 09.2009

Hospice Registered Nurse Case Manager

Hospice Care In The Berkshires
04.1995 - 03.2003

Critical Care Registered Nurse

Berkshire Medical Center
01.1980 - 07.1995

Bachelor of Science - Nursing

Russell Sage College

Associate of Science - Nursing

Berkshire Community College
Diana Ridenour