Diana Rincon

• Led cross-functional teams to streamline operational processes and enhance service delivery.
• Mentored junior staff on best practices, fostering a culture of continuous improvement within the team.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Executed package opening procedures to verify receipt of items and document quantities received.
• Ensured information accuracy and clarified order details.
• Digitized and organized paperwork to maintain comprehensive account history.
• Evaluated customer requests and liaised with order support via Salesforce to address inquiries prior to order transfer to relevant departments.
• Managed order entry and ensured timely updates to system records to maintain data accuracy.
• Conducted thorough assessments to confirm credit approval for devices post-trial evaluation.
• Managed Salesforce inquiries for credit and rebills, ensuring accurate processing of returned replacement devices.
• Executed order transfers to appropriate departments, streamlining processing workflows.

• Modified impressions to scan them into 3D scanners.
• Reviewed and verifying customer and account information, as well as hearing aid components.
• 3D modeled of custom hearing aids and shells according to the account's request, shaping the impressions to fit the patient's ear.
• Provided quality support to ensure that products met quality standards and customer requirements.
• Participated in technical trainings and workshops to improve skills set and boost overall knowledge.

• Verified client information and validated data before creating shipping paperwork and internal documents.
• Reviewed customer requests and defined specifications before completing orders.
• Entered order details into system and inputted updates accordingly using AS400 and S2K.
• Communicate with Customer Service when an order question rise such as missing information to ensure order is created accordingly to the patient's needs.
• Transferred completed orders to appropriate location.

Responsible for building, diagnosing, testing, modifying, and repairing hearing aids, remote control, circuit board, and wireless devices using electronic equipment and hand tools.

Solders loose connections and replaces defective parts, using electronic equipment.

Performs assembly-type functions in hearing aid manufacturing and repairing work such as BTE hearing aids.

Inspects hearing aids and paperwork prior to electronic installation, and prior to releasing to Quality Control.

Verify, restore, and/or edit the hearing aid data.

Train new staff.

Communicates with superiors for receiving and conveying information to resolve concerns and issues.