Diana Rivas
Everett,USA
Overview
9
9
years of professional experience
Work History
Order Fulfillment Associate
Target
Everett, MA
03.2020 - 11.2025
- Processing work orders, locating merchandise, and packaging orders
- Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic visual merchandising
- Knowledge in industry trends including: style, fit, fabric and brand differentiation
- Received payments and issuing receipts, and keeping track of all cash and credit transactions
Front End Cashier/Customer Service
Total Wine & More
Everett, MA
09.2019 - 03.2020
- Perform cashier functions and adhere to minor policy while completing customer transactions.
- Direct customers through the checkout lanes while accurately handling cash, checks, credit cards, travelers checks, gift cards, coupons, and balance a register drawer.
- Maintain store safety standards.
Merchandise Associate
Macy's
Saugus, MA
07.2019 - 09.2019
- Deliver new merchandise to the appropriate department for placement on the selling floor or stock area
- Organize and maintain merchandise in stockrooms, and fill in the selling floor as needed
- Learn Macy's systems and procedures to enhance selling efficiencies and complete support duties
Sales Associate
Urban Outfitters Inc.
Boston, MA
11.2018 - 05.2019
- Greeted and Ensured great customer services in store and courteously over phone
- Maintained visual displays and organized by sizes for easier shopping for our customers
- Received, opened and unpack merchandise from boxes and label merchandise with security tags then organized
- Helped fold and un-tag merchandises for shipment going out to usps ups for customers who ordered online
- Helped in fitting room, on sales floor and differ areas of the store
- Promoted any promotions and current sales
- Assisted in daily recovery before, during, and after closed store hours
- Adhered to company's policies, procedures and loss prevention procedure
Sales Associate
Forever 21
Burlington, MA
03.2018 - 08.2018
- Assisted great customer service by assisting in location, availability, and selection of merchandise
- Maintained store selling floor, fitting rooms, visual displays, presentation, and conditions
- Assisted in daily store recovery, before, during or after store opening hours
- Operated and maintained proper accountability at company's cash register
- Ensured any needed stocked clothing items to be displayed on sales floor
- Promoted current sales and promotions to customers, including pricing of merchandise
- Adhered to company's policies, procedures, and loss prevention practices
Temporary File clerk/Data Entry Specialist
Citizens Bank
Medford, MA
10.2017 - 12.2017
- Dealt with many private customer bank files and claims to determine any recoveries, disputes and or complaints
- Organized and gathered bank claim papers to input into the database
- Sorted, Filed any unorganized files back into prioritized boxes
- Worked in a timely manner, finished simple projects as preferred
- Multi tasked in the office using company's printer and copier
- Sent out notices in envelopes, filed mail into correct mailbox to be delivered
Business Development Representative
Newbury Tailoring
Boston, MA
07.2017 - 09.2017
- Marketing Business and Business Data Entry
- Answered phone calls, Greeted customers, Sorted and Organized Customers Clothing
Data Entry Specialist
The Phia Group
Braintree, MA
01.2017 - 06.2017
- Reviewed medical auto accidents for potential insurance
- Analyzed data for accurate information
- Placed information of patients using company's own CRM system
- Deposited data information into excel spreadsheet
Education
High School Diploma -
Everett High School
Boston, MA06.2016
Sales/Customer Service (Associate) -
Year Up
Boston, MA07.2017
Skills
- Sales
- Packaging
- Time management
- Computer operation
- Microsoft Office
- English
- Microsoft Outlook
- Retail sales
- Cash Handling
- Pricing
- Training & development
- NETWORKING (Less than 1 year)
- Microsoft Powerpoint
- Customer service
- Merchandising
- Data Analysis
- Computer skills
- EXCEL (1 year)
Languages
Bilingual
Timeline
Order Fulfillment Associate
Target
03.2020 - 11.2025
Front End Cashier/Customer Service
Total Wine & More
09.2019 - 03.2020
Merchandise Associate
Macy's
07.2019 - 09.2019
Sales Associate
Urban Outfitters Inc.
11.2018 - 05.2019
Sales Associate
Forever 21
03.2018 - 08.2018
Temporary File clerk/Data Entry Specialist
Citizens Bank
10.2017 - 12.2017
Business Development Representative
Newbury Tailoring
07.2017 - 09.2017
Data Entry Specialist
The Phia Group
01.2017 - 06.2017
High School Diploma -
Everett High School
Sales/Customer Service (Associate) -
Year Up