Diana Rivera
Temple,USA
Summary
Skilled Contact Representative with background in managing customer inquiries, addressing complaints and providing solutions to ensure customer satisfaction. Strong communication skills, ability to manage multiple tasks at once, and resolve conflicts effectively. Significant impact made in previous roles by enhancing customer experience through proactive problem-solving and relationship-building skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Access Service Representative
Baylor Scott & White Health
Temple, Texas
06.2022 - 08.2024
- Ensured precise registration by verifying and updating patient demographic and insurance details, supporting seamless insurance verification.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Accurately determined and processed patient financial obligations, maintaining strict adherence to deposit and cash handling protocols.
- Recorded comprehensive details of patient interactions and financial transactions.
- Partnered with various teams to avert patient delays and maintain consistent scheduling.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues effectively.
- Developed estimates and structured payment plans for participants who met eligibility criteria.
- Handled incoming calls, providing accurate information and support to inquiries.
- Provided information about clinic policies and procedures as well as answered general questions from patients.
- Processed credit card transactions quickly and accurately while adhering to all applicable laws and regulations governing such transactions.
Front Desk Receptionist
Rock Collision
Temple, Texas
12.2021 - 06.2022
- Greeted clients warmly and managed front desk operations effectively.
- Scheduled appointments and coordinated with technicians for timely service.
- Maintained organized filing system for customer records and vehicle information.
- Managed all cash handling responsibilities, including deposits, to uphold financial integrity.
- Entered and maintained data in the database to ensure accurate and efficient record-keeping.
- Supported the supervisor in managing daily operations.
- Executed payment transactions accurately, enhancing the overall guest experience.
- Oversaw the transfer of vehicles to external repair providers, ensuring adherence to schedules and quality standards.
Office Assistant
Wheeler Staffing Partners
Plano, Texas
08.2020 - 01.2021
- Facilitated communication and documentation for the Clinical Liaison, contributing to improved workflow.
- Created and revised paperwork to maintain up-to-date and accurate office records.
- Managed database entries with Excel, maintaining precise and organized information for streamlined operations.
- Completed various office duties and errands in a timely manner.
- Answered and routed incoming calls to relevant departments, facilitating efficient client interactions.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Dental Assistant
Endodontic Associates
01.2020 - 03.2020
- Managed front desk operations, insurance filing, and appointment scheduling.
- Provided routine patient care and monitoring.
- Assisted during clinical treatments.
- Performed instrument/material setup and sterilization.
Caregiver
Girling Healthcare
09.2019 - 09.2020
- Assisted elderly and disabled clients with personal care in their homes.
- Provided aid with errands, light housekeeping, and meals.
- Adhered to client medication schedules.
- Offered companionship and accompanied clients to activities.
Education
High School Diploma -
Belton High School
12.2003
Skills
- Record Keeping
- Epic
- Insurance verification
- Time management
- Data Entry
- Medical office experience
- Medical receptionist
- Administrative experience
- HIPAA
- Computer skills
- Communication
- Microsoft Outlook
- Microsoft Word
- Phone etiquette
- Office experience
- Microsoft Office
- Organizational skills
- Dental office experience
- Typing
- Problem-Solving
- CPT coding
- Software Proficiency
- Patient registration
- Customer service
- Data entry
- Financial processing
- Appointment scheduling
- Problem solving
- Strong interpersonal skills
- Verbal and written communication
- Quality assurance
- Patient education
- Multitasking and organization
- Patient check-in
- Problem-solving
- Insurance authorizations
- Insurance billing
- Friendly and outgoing
- Strong empathy
Certification
- Driver's License
- CPR Certification
- AED Certification
- Certified Dental Assistant
- First Aid Certification
Timeline
Access Service Representative
Baylor Scott & White Health
06.2022 - 08.2024
Front Desk Receptionist
Rock Collision
12.2021 - 06.2022
Office Assistant
Wheeler Staffing Partners
08.2020 - 01.2021
Dental Assistant
Endodontic Associates
01.2020 - 03.2020
Caregiver
Girling Healthcare
09.2019 - 09.2020
High School Diploma -
Belton High School