Zariah Luckett Patterson
Milwaukee
Summary
Healthcare professional with experience as a health unit coordinator, access service representative, and behavioral technician. Expertise in patient record management, effective communication with families and medical staff, and guiding patients through healthcare processes. Dedicated to providing compassionate care while ensuring operational efficiency across various healthcare settings.
Overview
5
5
years of professional experience
Work History
Access Service Representative
Froedtert and Medical College of Wisconsin
Menomonee Falls
10.2024 - 08.2025
- Assisted patients in accessing healthcare services and addressing their inquiries.
- Provided outstanding customer service in person and on the phone.
- Addressed patient inquiries and concerns with empathy and professionalism.
- Guided patients in navigating the healthcare system and accessing essential resources.
- Collaborated with medical staff to streamline patient intake and registration processes.
- Facilitated accurate patient information flow by coordinating with healthcare providers.
- Maintained accurate patient records using electronic health record systems and databases.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
Health Unit Coordinator
Children's WI
12.2023 - 10.2024
- Coordinated patient care activities and administrative tasks to enhance efficiency in fast-paced pediatric unit.
- Acted as liaison among patients, families, and healthcare providers to ensure smooth communication and operations.
- Managed patient records and scheduled appointments while addressing inquiries to maintain high standards of service.
- Oversaw patient admissions and discharges to facilitate seamless transitions.
- Maintained accurate electronic health records for all unit patients.
- Responded promptly to patient call lights, ensuring appropriate follow-through.
- Prepared new patient files by entering demographic information into computer system.
- Organized and updated inventory of medical supplies to support daily operations.
Behavioral Technician
Caravel Autism
08.2023 - 11.2023
- Delivered one-on-one therapy to children with autism spectrum disorder, utilizing applied behavior analysis (ABA) techniques to promote skill acquisition and behavioral improvement.
- Created and executed individualized treatment plans in collaboration with a Board Certified Behavior Analyst (BCBA) to address specific client needs.
- Tracked and analyzed client progress, modifying interventions based on observations to enhance therapeutic outcomes.
Food Service Assistant
Aurora Sinai Medical Center
02.2021 - 04.2023
- Coordinated with medical staff to address special dietary needs and enhance patient satisfaction.
- Assisted in meal preparation and delivery, ensuring adherence to dietary requirements.
- Streamlined food service operations through collaboration with kitchen staff, improving workflow.
- Promptly responded to patient requests, enhancing dining experiences.
- Maintained cleanliness and organization in kitchen and dining areas.
- Developed and implemented strategies to enhance food service efficiency and team effectiveness.
- Addressed and resolved complaints quickly, boosting customer satisfaction.
- Provided support for special events and catering services.
Seasonal Sales Representative
Kohl's Department Store
Menomonee Falls
09.2020 - 01.2021
- Delivered exceptional customer service, guiding customers in product selection and addressing inquiries to enhance shopping experience.
- Executed sales transactions with precision, contributing to overall sales efficiency.
- Maintained inventory and organized displays, creating an inviting shopping atmosphere.
Education
High School Diploma -
Rufus King IB High School
Milwaukee, WI05-2022
Bachelor of Science - Biomedical Sciences
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
Skills
- Pre-registration
- Admission processes
- Patient care coordination
- Patient care
- Patient strategies
- Medical record management
- Records management
- Documentation precision
- Data accuracy
- HIPAA knowledge
- Medical terminology
- Healthcare navigation
- Systems navigation
- Microsoft 365 applications
- Organizational skills
- Multitasking abilities
- Team collaboration
- Effective communication
- Communication skills
- Professionalism and courtesy
- Information collection
- Records maintenance
- Pre-registration support
Timeline
Access Service Representative
Froedtert and Medical College of Wisconsin
10.2024 - 08.2025
Health Unit Coordinator
Children's WI
12.2023 - 10.2024
Behavioral Technician
Caravel Autism
08.2023 - 11.2023
Food Service Assistant
Aurora Sinai Medical Center
02.2021 - 04.2023
Seasonal Sales Representative
Kohl's Department Store
09.2020 - 01.2021
High School Diploma -
Rufus King IB High School
Bachelor of Science - Biomedical Sciences
University of Wisconsin, Milwaukee