DIANA RIVERA
Kissimmee,Florida
Summary
Professional experienced in establishing effective client relationships, conducting detailed case investigations, and providing court testimony. Strong skills in family assessment, safety planning, confidentiality practices, and community referrals. Effective communicator with a focus on mental health awareness and teamwork. Highly motivated professional with experience in providing comprehensive social services for children and families. Proven ability to assess and develop care plans to help families in need. Passionate about helping children and families overcome challenging life situations and providing support to help reach full potential.
Accomplished Adult Protective Investigator with expertise in family assessment, teamwork, and mental health awareness. Proven ability to conduct thorough investigations and collaborate with community agencies to enhance client safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Adult Protective Investigator
Department of Children and Family Services
Orlando, Florida
02.2025 - 11.2025
- Conducted investigations into reports of adult abuse or neglect.
- Collaborated with law enforcement and community agencies for case management.
- Assessed client needs through interviews and home visits.
- Maintained accurate case files in compliance with departmental policies.
- Responded promptly to emergency situations involving vulnerable adults at risk of harm due to abuse or neglect.
- Collaborated with law enforcement personnel on investigations involving criminal activity against vulnerable adults.
Child Protective Investigator
Department Children and Families
Kissimmee, Florida
08.2022 - 12.2024
- Established effective working relationships with clients by demonstrating empathy and respect for their unique circumstances.
- Reviewed case records for accuracy and completeness; prepared detailed reports on investigations.
- Provided court testimony regarding investigations; represented the agency in legal proceedings as needed.
Family Support Worker
Children Home Society
Kissimmee, Florida
04.2019 - 04.2022
- Developed strong relationships with clients and their families by demonstrating empathy and understanding of individual situations.
- Initiated and maintained regular contact with families in homes.
- Coached parents on effective communication techniques between parent, child or partner, partner relationships.
Education
Associate in Arts (A.A.) - Human Services
Universtity of Phoenix
Tempe, AZSkills
- Family assessment
- Teamwork and cooperation
- Mental health awareness
- Active learning
- Case documentation
- Safety planning
- Confidentiality practices
- Self-care strategies
- Law enforcement interaction
- Effective customer communication
- Danger and threat assessments
- Community referrals
Certification
Certified Child Welfare Protective Investigator
Languages
- English
- Bilingual
Timeline
Adult Protective Investigator
Department of Children and Family Services
02.2025 - 11.2025
Child Protective Investigator
Department Children and Families
08.2022 - 12.2024
Family Support Worker
Children Home Society
04.2019 - 04.2022
Associate in Arts (A.A.) - Human Services
Universtity of Phoenix