Diana Robidoux
Piedmont,SC
Summary
Results-driven professional with experience in customer relations, project coordination, and workflow optimization. Skilled in team training, process improvement, and software systems management to enhance operational efficiency. Highly adaptable, quick to learn, and committed to professional development and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Hearing Aid Provider
Upstate Hearing Aid Center
Greenville, USA
01.2024 - Current
- Programmed hearing aids using multiple software systems
- Assembled hearing aids and entered data to ensure accurate patient records.
- Identified customer needs promptly to deliver tailored solutions.
- Coordinated scheduling of patients to ensure efficient use of time and resources.
- Trained patient care coordinators on EMA & Counsel Ear scheduling systems to enhance workflow.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Drafted and reviewed purchase contracts to ensure compliance and accuracy.
- Communication with manufacturers & 3rd parties via phone & email
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Project Manager
XL Outdoor Contracting
Greenville, USA
12.2021 - 11.2023
- Developed detailed project schedules to ensure timely completion.
- Drafted project construction schedule and updated as job progressed.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources and materials for outdoor contracting projects to meet project requirements.
- Prepared accurate cost estimates to inform budgeting for various project sizes.
- Managed financial records and transactions.
- Processed customer payments accurately and efficiently.
- Physical labor
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Transported materials around construction sites to work locations.
- Operated skidsteers and excavators for site preparation and material movement.
Registered Medical Assistant
Skin Trust Dermatology
Greenville, USA
01.2022 - 04.2022
- Use of EMA (EHR)
- Assisted physicians with patient care by taking vital signs and histories, preparing patients for examinations to enhance overall patient experience.
- Assisted physicians during patient examinations and dermatological procedures.
- Collected and documented patient medical histories in electronic records to support accurate diagnosis and treatment planning.
- Educated patients on skincare routines and post-procedure care guidelines.
- Handled and processed laboratory specimens to ensure timely and accurate analysis, supporting effective patient care.
- Prepared and organized examination rooms for patient visits and procedures.
- Documented patient's chief complaint during visits.
Frontline Member
Sam's Club
Greenville, USA
10.2020 - 12.2021
- Assisted customers with product selections and inquiries in a friendly manner.
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Processed customer payments, ensuring swift and accurate transactions.
- Operated cash register, facilitating smooth and precise transaction processes.
- Managed checkout lines during peak hours, enhancing customer flow and reducing wait times.
- Trained new employees on customer service protocols and store operations.
- Trained across multiple departments for versatility
- Promoted loyalty programs to encourage repeat customers.
Education
Associate's Degree - Medical Assisting
ECPI University
Greenville, SC12-2021
Skills
- Hearing aid programming
- Patient care and support
- Product handling
- Sales expertise
- Cash handling and bookkeeping
- Vital signs monitoring
- Mentoring and leadership
- Organizational skills
- Communication skills
- Cash management
- Vital signs assessment
- Patient support
- Assembly methods
- Public relations
- Social listening
Additional Information
Authorized to work in the US for any employer
Timeline
Hearing Aid Provider
Upstate Hearing Aid Center
01.2024 - Current
Registered Medical Assistant
Skin Trust Dermatology
01.2022 - 04.2022
Project Manager
XL Outdoor Contracting
12.2021 - 11.2023
Frontline Member
Sam's Club
10.2020 - 12.2021
Associate's Degree - Medical Assisting
ECPI University