Diana Rodriguez
New York,NY
Summary
Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
Work History
Host
The Friendly Toast
11.2021 - 03.2022
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
Diet Aide
Edgewood Retirement
03.2018 - 05.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Associate of Science - Fashion Merchandising
Middlesex Community College - Bedford
Bedford, MA06.2023
High School Diploma -
Methuen High School
Methuen, MA06.2020
Skills
- Attending Multiple Customers
- Daily Reports
- Customer Preferences
- Time Management
- Customer Service
- Process Improvement
Timeline
Host
The Friendly Toast
11.2021 - 03.2022
Diet Aide
Edgewood Retirement
03.2018 - 05.2020
Associate of Science - Fashion Merchandising
Middlesex Community College - Bedford
High School Diploma -
Methuen High School