Diana Rodriguez
Salt Lake City
Summary
Results-driven client experience and operations professional with a proven track record of building strong client relationships, leading operational initiatives, and improving customer experiences in fast-paced environments. Promoted to Community Lead after consistently demonstrating leadership, initiative, and operational excellence. Experienced managing enterprise client relationships, coordinating cross-functional projects, and delivering high-quality service while balancing multiple priorities. Bachelor's degree in Communication with an emphasis in Public Relations. Bilingual in English and Spanish.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Community Lead
WeWork
04.2026 - Current
- Promoted from Community Associate in recognition of strong leadership, operational performance, and member engagement.
- Managed daily operations while helping maintain Net Promoter Scores (NPS) in the 90s through relationship management and issue resolution.
- Oversee daily operations for a high-volume coworking location while serving as the primary point of contact for members, prospective clients, vendors, and building partners.
- Manage relationships with enterprise accounts and collaborate cross-functionally with Sales, Facilities, Property Management, and Operations to deliver seamless client experiences.
- Drive member retention through relationship management, issue resolution, and personalized service.
- Identify and implement process improvements that enhance communication and operations.
Paint & Sip Event Host & Marketing Coordinator
Freelance
01.2025 - Current
- Coordinate and host themed social events in partnership with local venues and DJs.
- Develop social media marketing content and promotional campaigns.
- Manage event logistics, vendor coordination, customer experience, and on-site operations.
- Collaborate with business partners to develop new event concepts and strengthen brand presence.
Community Associate
WeWork
06.2023 - 04.2026
- Managed daily member experience and front desk operations for a busy coworking location.
- Built relationships with startups, small businesses, and enterprise clients by providing responsive day-to-day support.
- Planned and hosted community events to increase member engagement.
- Conducted member survey outreach to improve satisfaction and Net Promoter Score (NPS).
- Coordinated member onboarding, office moves, conference room bookings, parking, and workspace requests.
- Supported the sales team with tours, reporting, and member retention.
- Coordinated with vendors and building management to resolve maintenance requests and operational issues.
Education
Bachelor of Science - Communication
Utah Valley University
04.2022
Skills
- Project Coordination
- Community Engagement
- Event Planning
- Cross-Functional Collaboration
- Strategic Communications
- Public Relations
- Marketing
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- Bilingual (English & Spanish)
- Partnership development
Certification
- HubSpot CRM Certification
- Hootsuite Platform Certification
Timeline
Community Lead
WeWork
04.2026 - Current
Paint & Sip Event Host & Marketing Coordinator
Freelance
01.2025 - Current
Community Associate
WeWork
06.2023 - 04.2026
Bachelor of Science - Communication
Utah Valley University