Diana Rubio
Las Vegas,NV
Summary
Customer service professional seeking an opportunity that will further advice my skills and abilities where they will be utilized in a positive manner.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart
Las Vegas, NV
09.2024 - Current
Store Manager
Maui Magnets Inc
05.2021 - Current
- Conduct daily store operations including opening and closing procedures and cash handling.
- Monitored inventory levels and place orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Keep clean and organized the store at all times.
- Make sure we all work as a team and give the best consumer service to each and every customer.
- Help my coworkers to improve their sales and be able to handle different situations.
- Established customer service standards and Monitored staff compliance.
- Resolve customer complaints in a timely manner.
- Recruiting, train and supervise new employees.
- Ensure compliance with safety regulations and company policies.
- Analyze financial data to identify areas of improvement.
- Prepare monthly reports on sales figures, expenses and profits.
Front End Supervisor
Mariana’s Supermarket
03.2020 - 05.2022
- Development and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintain accurate records of inventory, sales and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash registers transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Perform daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provide excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment at the checkout area.
- Review employee time cards accuracy and approval payroll submission accordingly.
Store Manager
Vegas Gifts
08.2014 - 02.2020
- Development and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintain accurate records of inventory, sales and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash registers transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Perform daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provide excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment at the checkout area.
- Review employee time cards accuracy and approval payroll submission accordingly.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Active Listening
- Communication
- Sales
- Self-Motivated
- Leadership
- Organization
- Flexibility/Adaptability
- Critical Thinking/Problem Solving
- Time Management
- Team Work
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walmart
09.2024 - Current
Store Manager
Maui Magnets Inc
05.2021 - Current
Front End Supervisor
Mariana’s Supermarket
03.2020 - 05.2022
Store Manager
Vegas Gifts
08.2014 - 02.2020
High School Diploma -
Rancho High School