Diana Ruiz
Portland
Summary
Results-driven program manager with strong skills in effective communication, time management, and client advocacy. Proven ability to lead teams and coordinate successful programs to enhance organizational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager
Parents for alternate solutions
Portland
09.2021 - 05.2025
- Managed program schedules and coordinated team activities for project completion.
- Organized and led regular team meetings to track progress and address issues.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Managed supervisors and other managers oversaw a facility with a total of 45 clients with intellectual disability.
- Made sure outings were being completed, and our clients were out in the community.
- I worked the floor when we were low on staff, and made sure my staff and supervisors were not overworked.
- Approved timesheets for all employees.
- Scheduled ISP meeting with social workers and homes.
- Completed action goals for all clients yearly, and ISP plans with safety plans.
Supervisor
Parents for alternate support solutions
Portland
05.2017 - 09.2021
- Supervised daily operations and workflow of team members.
- Coordinated schedules and allocated tasks among staff effectively.
- Mentored junior employees to enhance their skills and performance.
- Monitored compliance with safety regulations and company policies.
- Resolved conflicts among team members to maintain a positive work environment.
- Oversaw 25 clients with intellectual disabilities.
Direct Support Professional Caregiver
Parents for Alternate Support solutions
Portland
03.2016 - 05.2018
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Supported clients in developing life skills and achieving personal goals.
- Communicated regularly with families to provide updates on client progress.
- Facilitated social and recreational activities to promote engagement and interaction.
- Documented client interactions and maintained accurate records of care provided.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
Direct Support Professional
Center For Continuous Improvement
Portland
03.2013 - 02.2016
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing life skills and achieving personal goals.
- Monitored client behavior and reported significant changes to supervisors.
- Ensured a safe environment by following safety protocols and procedures consistently.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities, such as personal care and meal preparation.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Grant High School
Portland, OR06-2008
Some College (No Degree) - Medical Assistant
Everest College
Vancouver Washington Skills
- Effective communication
- Time management
- Verbal and written communication
- Organizational performance
- Program leadership
- Bilingual (Spanish speaker)
- Hardworking
- Program management
- Client advocacy
- Active listening
- Behavioral monitoring
- Care plan development
- Program oversight
- Housekeeping
- Community activities
- Behavior redirection
- Respectful and compassionate
- Hoyer lifting equipment
- Patient care
Certification
- Adult first aid/CPR/AED certified
Timeline
Program Manager
Parents for alternate solutions
09.2021 - 05.2025
Supervisor
Parents for alternate support solutions
05.2017 - 09.2021
Direct Support Professional Caregiver
Parents for Alternate Support solutions
03.2016 - 05.2018
Direct Support Professional
Center For Continuous Improvement
03.2013 - 02.2016
High School Diploma -
Grant High School
Some College (No Degree) - Medical Assistant
Everest College
Similar Profiles
AMPARO JUAREZ HERRERAAMPARO JUAREZ HERRERA
Adult Caregiver ( Supervisor) at Parents for alternate Support SolutionAdult Caregiver ( Supervisor) at Parents for alternate Support Solution
Jevasia FergusonJevasia Ferguson
Medical Records Specialist at Alternate Health SolutionsMedical Records Specialist at Alternate Health Solutions
Donna DiesDonna Dies
Operations Specialist, Hospice at Alternate Solutions Health NetworkOperations Specialist, Hospice at Alternate Solutions Health Network
Reign HamiltonReign Hamilton
Youth Pastor at Mountain View Community ChurchYouth Pastor at Mountain View Community Church
Aaron BarshawAaron Barshaw
Food Delivery Driver at Uber EatsFood Delivery Driver at Uber Eats