Jevasia Ferguson
Dayton,OH
Summary
Adaptable professional with 9+ years of experience. Proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage skills and offer superb customer service.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
Alternate Health Solutions
01.2024 - 03.2025
- Ensured records met CMS/HIPAA requirements and supported audit readiness.
- Collaborated with interdisciplinary teams to maintain compliant clinical documentation.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Customer Service Representative
Carelon Rx
12.2023 - 01.2024
- Provided phone/email support for pharmacy benefit inquiries and medication authorizations.
- Handled high-volume calls with compassion and professionalism.
- Documented member interactions accurately in electronic systems.
Financial Clearance Representative
TriHealth
08.2021 - 08.2022
- Verified insurance, initiated authorizations, and calculated patient liabilities.
- Reviewed medical documentation to support procedural approvals.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Patient Registration Specialist
Christ Hospital
01.2018 - 08.2021
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Verify patient insurance benefits as well as submit prior authorizations by communicating with various insurance companies.
- Delivered clear financial explanations and resolved billing concerns.
Education
High School Diploma -
Mason High School
Mason, Ohio05.2015
High School Diploma -
Scarlet Oaks Career Development
Cincinnati, OH05.2015
Skills
- Conflict Management
- Hospital Experience
- Clerical Experience
- Medical Terminology
- Medical Scheduling
- Insurance Verification
- ICD-10
- Medical Office Experience
- Supervising Experience
- CPT Coding
- Patient Care
- Epic
- Medical Records
- Medical Precertification
Timeline
Medical Records Specialist
Alternate Health Solutions
01.2024 - 03.2025
Customer Service Representative
Carelon Rx
12.2023 - 01.2024
Financial Clearance Representative
TriHealth
08.2021 - 08.2022
Patient Registration Specialist
Christ Hospital
01.2018 - 08.2021
High School Diploma -
Mason High School
High School Diploma -
Scarlet Oaks Career Development
Similar Profiles
Katie RednerKatie Redner
Registered Nurse Clinical Field Staff Liason at Alternate Health SolutionsRegistered Nurse Clinical Field Staff Liason at Alternate Health Solutions
Donna DiesDonna Dies
Operations Specialist, Hospice at Alternate Solutions Health NetworkOperations Specialist, Hospice at Alternate Solutions Health Network
Breanna AdkinsBreanna Adkins
Care Coordinator LPN at Alternate Solutions Health networkCare Coordinator LPN at Alternate Solutions Health network
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx
Stephanie AckerStephanie Acker
Claims Management Coordinator at CareSourceClaims Management Coordinator at CareSource