Michelle Cash
Churchville,Virginia
Summary
Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. I have completed a NHA certified Phlebotomy Technician course where I have over thirty successful venipunctures. This course has taught me proper bed side manner, how to handle any complications during procedure, and all of the necessary training to be a successful phlebotomist.
Dedicated medical records professional with a proven track record of managing healthcare documentation efficiently and accurately. Proficient in organizing, analyzing, and maintaining medical records in compliance with regulatory standards. Skilled in electronic health record (EHR) systems and data management software.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Shenandoah Dermatology
Staunton, Virginia
12.2024 - Current
- Reviewed medical records to ensure accuracy and completeness.
- Resolved any issues relating to incomplete documentation or coding errors.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Assisted in the development of new policies and procedures for medical record keeping.
- Processed requests for copies of patient medical files within designated timeframes.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Performed data entry into electronic health record systems.
- Scanned incoming documentation.
- Tracked and processed release of information requests.
- Kept department clean, organized and professional.
- Processed and invoiced records requests from patients, providers and third parties.
- Retrieved medical records upon request from healthcare professionals.
Front Desk Associate
Shenandoah Dermatology
Raphine, Virginia
05.2024 - Current
- Answer high volume phone calls in a call center.
- Verify patients identities and insurance information to accurately check them in for their appointments.
- Process cash, check and debit/credit card payments.
- Maintain a clean office and work area.
- Call patients and other health care practices while applying HIPPA policies.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Collaborated closely with other departments when necessary.
Sales Associate
CVS Pharmacy
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Associate
Wendy's Fast Food
07.2022 - 10.2022
- Maintained a clean and safe environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
No Degree - Certified Phlebotomy Technician Program
Blue Ridge Community College
Weyers Cave, VA04.2024
High School Diploma -
Buffalo Gap High School
Swoope, VA12.2023
Skills
- Time Management
- Problem-solving skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Flexible Schedule
- Verbal/written communication
- Conflict Resolution
- Computer and Microsoft Office Skills
- Organizational Skills
- Reliable and punctual
- HIPAA compliance
- Electronic health records
- Medical records management
- Medical terminology proficiency
- Payment collection
- EMR / EHR
Certification
NHA Certified Phlebotomy Technician
Skills
Conflict Resolution
Computer and Microsoft Office Skills
Organizational Skills
Attention to Detail
Timeline
Medical Records Specialist
Shenandoah Dermatology
12.2024 - Current
Front Desk Associate
Shenandoah Dermatology
05.2024 - Current
Sales Associate
CVS Pharmacy
10.2022 - Current
Store Associate
Wendy's Fast Food
07.2022 - 10.2022
No Degree - Certified Phlebotomy Technician Program
Blue Ridge Community College
High School Diploma -
Buffalo Gap High School