Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Diana Rustom

Lansing,Michigan

Summary

An outcome driven and dedicated Biochemistry undergraduate student at Michigan State University with experience working in complex environments. Possesses a high value skill set applicable to a broad range of operational areas and business environments.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Technician

Sparrow Health
05.2023 - 09.2024
  • Performed highly in a fast paced and demanding environment, delivered consistent results as required by mission and vision of the organization.
  • Troubleshooted and effectively handled incoming requests, suggested and carried out resolution.
  • Innovatively problem solved many complex situations with nurses and healthcare providers resulting in complete satisfaction.
  • Safely and accurately stocked, labeled, and inventoried medication to keep accurate and kept records according to established standards.
  • Improved pharmacy operations with precision by assisting pharmacists, with medication dispensing, labeling, and packaging.
  • Contributed significantly to workflow through participation in regular team meetings and sharing opportunities for improvement.

Pharmacy Technician

Walgreens
03.2022 - 07.2023
  • Processed incoming prescriptions through the system and verified their validity.
  • Identified, dispensed, packed, and labeled patient's prescription.
  • Competently managed inventory and carried out organizational tasks resulting in a successful track record.
  • Oriented and precepted new incoming staff to work operations and acted as a resource for them.
  • Effectively handled and resolved customer’s service issues and complaints and resourcefully applied resolutions to said parties satisfaction.

Shift Supervisor

Tim Horton's
10.2021 - 05.2022
  • Staff roster and assignments, inventory, ensure service standards per company's strategic vision.
  • Monitored safety for Covid-19 policy and site compliance.
  • Going above and beyond to ensure that a client is pleased with the goods and services offered.

Server

Kellogg Center
10.2021 - 02.2022
  • Received and processed restaurant clients' orders and delivering their food.
  • Efficiently managed customer menu orders and facilitated its transmission to kitchen
    workers.
  • Processed meals at a fast and efficient pace as they're delivered to the appropriate table.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Biochemistry & Molecular Biology - Minor in Pharmacology & Toxicology

Michigan State University

Certifications

Skills

  • Robust multitasker
  • Efficient communicator
  • Project management
  • Strong Interpersonal Skills
  • Easily adapt to change
  • Bilingual
  • An effective team player
  • Problem-solving skills

Extracurricular Activities

  • Medical Professional Shadowing, 08/2021 - Present, Shadowed Doctors, nurses & Surgeons to gain an insight of what the medical industry is.


  • Volunteer Experience, 01/2019 - 03/2021, Over 200 hours as a registration attendant at Beaumont hospital Dearborn, MI. Registering patients, and way finding, troubleshooting visitation issues.

Timeline

Pharmacy Technician

CVS Pharmacy
11.2024 - Current

Pharmacy Technician

Sparrow Health
05.2023 - 09.2024

Pharmacy Technician

Walgreens
03.2022 - 07.2023

Shift Supervisor

Tim Horton's
10.2021 - 05.2022

Server

Kellogg Center
10.2021 - 02.2022

Biochemistry & Molecular Biology - Minor in Pharmacology & Toxicology

Michigan State University

Certifications

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Diana Rustom