DIANA S. COOPER
Sales, Service, And Management
Snellville,GA
Summary
Hardworking and detail-oriented Manager providing fast, high-quality customer service to clients. Adaptable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and business expectations. Looking to expand horizons and dive headfirst into a new and exciting field utilizing my sales and service skills and experience to enhance overall business performance.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work History
General Manager, Front of House
Hook & Reel Cajun Seafood And Bar
Snellville, Georgia
5 2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed a streamlined inventory system for purchasing alcohol, maintaining well below the monthly budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with cross-functional teams to develop innovative solutions, including marketing strategies.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cocktail Waitress & VIP Hostess
Pink Pony
Brookhaven, GA
03.2015 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Oversaw cash transactions between guests and entertainers, as well as provided initial security to ensure the safety of the entertainers in the VIP areas.
Host / Server
Loca Luna
Atlanta, GA
09.2018 - 01.2022
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Supported needs 20+ person wait staff who attended to specific needs of countless customers daily for high-volume restaurant with social relevancy and intentionality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Entertainer
Tattletale Lounge
Atlanta, GA
02.2013 - 03.2015
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Engaged with audiences to create memorable experiences at live performances.
Orthodontic Assistant
Greenberg dental
Orlando, Florida
05.2012 - 02.2013
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Set appointments and made follow-up calls.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Floor Supervisor
McDonald's (Oerther Foods, Inc)
Orlando, Florida
01.2006 - 05.2012
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Delegated tasks to employees to enhance productivity and workflow.
Education
Dental Assistant -
Concorde Career Institute
Orlando, FL 10.2011 - 06.2012
Skills
- Schedule Management
- Cost Control
- Team Development
- Sanitation Standards
- Adaptability
- Multitasking Abilities
- Bar Management
Customer relationship management
- Employee Retention
Operations management
Timeline
Host / Server
Loca Luna
09.2018 - 01.2022
Cocktail Waitress & VIP Hostess
Pink Pony
03.2015 - 02.2022
Entertainer
Tattletale Lounge
02.2013 - 03.2015
Orthodontic Assistant
Greenberg dental
05.2012 - 02.2013
Dental Assistant -
Concorde Career Institute
10.2011 - 06.2012
Floor Supervisor
McDonald's (Oerther Foods, Inc)
01.2006 - 05.2012
General Manager, Front of House
Hook & Reel Cajun Seafood And Bar
5 2022 - Current
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