Diana Sambevski

· Demonstrated extensive knowledge of the restaurant’s menu, including seasonal dishes, seasonal cocktails, specials, and wine list, providing tailored recommendations.

· Anticipated guest needs, offering personalized service while maintaining discretion and professionalism throughout the dining experience.

· Worked in collaboration with the sommelier to suggest premium wine pairings, enhancing guests' meals with fine wine recommendations.

· Mastered formal table settings, etiquette, and service flow for multi-course meals and catered to the specific preferences of guests.

· Managed large party orders with precision, ensuring each course was served timely and correctly according to guest preferences.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Took orders, delivered food and drinks, and processed payments accurately using the POS system.
• Delivered exceptional customer service, addressing complaints and special requests promptly.
• Maintained a clean, organized workspace and ensured compliance with food safety regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.