Diana Santiago

• Calculated deductions and processed payroll for employees.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Completed bi-weekly payroll for 189 employees.

• Oversee the daily operations and schedules of 85 employees
• Maintain the filing, processing and on-boarding of new employees.
• Maintain ADP and system with accurate employee information
• Conduct interviews with candidates to determine which jobs they might fit best
• Maintain office supplies, bills and all financial aspects of office needs.

• Maintain and document communication with the nurses, provide infusion nurses with pharmacy-approved patients.
• Obtaining clinical notes, laboratory results and physician documentation and routing them to the appropriate department.
• Interview patients to complete documents, case histories and forms such as intake and insurance forms.
• Complete patients charge upon discharge with documenting patient care related solutions

• Supervise, direct and motivate high quality performance from a team of 75 + nurses
• Hiring nursing professionals to fill vacancies within the agency
• Improved patient care by implementing efficient nursing protocols and procedures
• Oversee patient assessment, care planning, and treatment processes.

• Increased successful case resolutions by conducting thorough biopsychosocial assessments and identifying appropriate resources for clients.
  • Conducted peer-to-peer reviews of insurance claims and policies to ensure accuracy, compliance, and adherence to company standards.
  • Utilized eClinicalWorks to manage patient electronic health records, ensuring accurate and timely documentation.
  • Manages no show lists and collaborate with providers around next steps.
  • Processes and transcribes patients’ information for referral entry and responds to electronic platforms, faxed or phoned-in referrals

• Participates as an active member of the Admissions Leadership Team assisting in strategic enrollment planning and implementing
  admissions goals.
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  Work with the admissions communications team to develop multimedia communications to serve the needs of our enrollment and
  recruitment efforts.
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  Handle a high volume of communications with prospective and admitted students via email, phone, walk-in consultations, and virtual
  events.