Diana Sawl
Marble Falls,TX
Summary
Dynamic pharmacy clerk with a proven track record at Walmart, excelling in customer service and patient interaction. Adept at ensuring safety compliance and maintaining confidentiality while preparing medications. Recognized for enhancing operational efficiency and fostering strong relationships within the pharmacy team, contributing to improved patient satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Pharmacy Clerk Lic.No 370841 Exp.5/31/2026
Walmart
Marble Falls, TX
03.2022 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Collaborated with pharmacy team to implement promotional events and health screenings.
- Checked expiration dates on prescription drugs to ensure potency.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Greeted customers to determine wants or needs.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared medication labels with item name and quantity.
- Entered patient data into computer system to maintain accurate records.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Scanned items and checked pricing on cash register for accuracy.
- Counted pills, measured medications and compounded intravenous solutions.
- Supported pharmacist in preparing daily prescriptions.
- Responded to customer issues to provide immediate resolution and improve retention.
- Prepared and delivered medication to patients in a timely manner.
- Contributed to the development of pharmacy policies and procedures to enhance efficiency and service quality.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Ensured compliance with federal and state pharmacy regulations and laws.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
- Counted and balanced cashier drawers.
- Processed payments from customers using cash registers or other electronic systems.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Processed medical insurance claims to calculate copayments.
- Conducted regular checks of expiration dates on medications, removing outdated stock.
- Built and maintained productive relationships with employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Clerk
Highland Lakes Family Crisis Center
Marble Falls, TX
09.2017 - 10.2022
- Assisted in inventory control by counting stock items periodically throughout the shift.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sorted donations of clothing, furniture, books, toys, electronics for resale in the store.
- Greeted customers and answered questions about store policies, procedures, and services.
- Answered store and merchandise questions and led customers to wanted items.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns and exchanges promptly according to company policy.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Enforced dressing room rules to prevent vandalism and theft.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Recorded sales transactions into a computer system accurately to ensure proper accounting practices were followed.
- Bagged or packaged purchases and wrapped gifts.
- Operated cash register efficiently during busy hours.
- Provided excellent customer service by helping shoppers locate specific items or suggesting alternative products.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed customer payments using cash registers, credit card machines, and other point-of-sale equipment.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company safety regulations to maintain safe work environment.
Correctional Officer
Burnet County Jail
Burnet, TX
11.2011 - 01.2014
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Conducted fire, safety and sanitation inspections.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Served meals and dispensed medications to inmates.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Instructed inmates on work detail and oversaw work-site transportation.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Issued clothing, tools and other authorized items to inmates.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Conducted headcounts to ensure that all inmates were accounted for.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
Education
Some College (No Degree) - Medical Coding And Billing
University of Phoenix
Tempe, AZSkills
- Customer service
- Analytical skills
- Problem-solving abilities
- Safety compliance
- Patient interaction
- Confidentiality assurance
- Relationship building
- Patient safety
- Team collaboration
- FDA and HIPAA compliance
- Verbal and written communication
- Bilingual communication
Timeline
Pharmacy Clerk Lic.No 370841 Exp.5/31/2026
Walmart
03.2022 - Current
Clerk
Highland Lakes Family Crisis Center
09.2017 - 10.2022
Correctional Officer
Burnet County Jail
11.2011 - 01.2014
Some College (No Degree) - Medical Coding And Billing
University of Phoenix