Diana Schaffroth

• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Streamlined title processing by efficiently managing documentation and maintaining accurate records.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
• Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Examined and verified 100 titles weekly
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms
• Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly
• Assisted customers with complex title issues, providing guidance and support throughout resolution process

• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Recorded expenses and maintained accounting records in SmartSheets
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
• Streamlined office operations by implementing efficient filing systems and organizational strategies
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment

• Posted pre-owned inventory to various applications; writing ad copy and producing attractive, professional images.
• Initiated first contact with new, existing and potential customers to develop and maintain business relationships and further sales.
• Maintained company social media links, responded to customers in live chat.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Processed prime and subprime finance applications and procured documentation.
• Offered top-notch, diligent service and support to boost sales and customer satisfaction.

*Key Accomplishments*

• Increased overall quality of used inventory through effective trade-in and auctioning policies realizing 40% increase in new customer sales.
• Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.

• Independently self-assigned role; selection/marketing used vehicles.
• Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers, marked units.
• Prepared auction list for distribution, compiling ad text, photography and graphics for advertising.
• Accurately recorded all bidding activity during live auction.
• Collected and recorded cash and certified payments D, Prepared tax and title documents and submitted all transfer work to DMV.
• Liaised with motor vehicle authorities to solve issues of pending titles.

* Key Accomplishments*

Designed and published calendar of auction dates for mass mailing to over 1000 new prospective buyers.

• Maintained and organized storefront at all times by enforcing strict housekeeping standards across team

• Managed dealership front office, triaged all incoming calls and visitors
• Provided clerical support to business owner; aggregated and prepared all licensing applications, quarterly tax returns, purchase orders
• Processed auto title and insurance documents at sale closing.
• Ensured lienholder responsibility for trade-in vehicles or new purchases, odometer disclosure, VIN verification.
• Prepared repair orders for service department and advised customers with focus on retention and return.
• Processed accounts payable; including weekly payroll.
• Maintained website and sales data.

*Key Accomplishments*

Personally designed and implemented business plan for expansion into retail Jeep rentals resulting in 30% annual profit after launch.