Diana Schambach
Mason,OH
Summary
Detail-oriented appointment specialist with over 14 years of experience in customer management. Skilled in Salesforce and effective time management, ensuring compliance and accurate record maintenance for broker agencies.
Overview
14
14
years of professional experience
Work History
Customer Management / Broker Appt Specialist
Eyemed / EssilorLuxottica
Mason, OH
04.2012 - 06.2026
- Facilitated appointment processes for agents and producers to effectively market EyeMed products.
- Engaged with internal and external customers to effectively resolve appointment and commission-related issues.
- Managed monthly state broker appointment renewals to ensure compliance with regulatory requirements.
- Supported management of customer database for broker agencies and agents. Assisted in maintaining accurate customer records for all broker representatives.
Education
No Degree - General Secretarial / Administrative
MATC -Ft Atkinson
Fort Atkinson, WIHigh School Diploma -
Ft Atkinson Senior High School
Fort Atkinson, WI06-1981
Skills
- Efficient typing skills exceeding 65 WPM
- Experienced in Microsoft Word
- Excel proficiency
- Experience with Salesforce and C4C
- Client support
- Effective time management
Timeline
Customer Management / Broker Appt Specialist
Eyemed / EssilorLuxottica
04.2012 - 06.2026
No Degree - General Secretarial / Administrative
MATC -Ft Atkinson
High School Diploma -
Ft Atkinson Senior High School