Diana Serna
La Puente,CA
Summary
Dynamic Shift Manager at McDonald's with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in employee training and cash handling, I foster strong relationships and drive results through effective decision-making. Recognized for implementing process improvements that boosted team performance and streamlined service delivery.
Overview
7
7
years of professional experience
Work History
Shift Manager
Mcdonald’s
09.2019 - Current
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on customer service and operational procedures.
- Managed staffing levels, ensuring optimal coverage during peak hours.
- Implemented process improvements to enhance workflow efficiency in kitchen operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored point-of-sale systems for accurate transaction processing and reporting.
- Collaborated with management to develop promotional strategies that increased sales volume.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Digital Personal Shopper
Walmart
09.2024 - 04.2026
- Assisted customers in selecting products based on preferences and needs.
- Curated personalized shopping lists to enhance customer experience.
- Utilized Walmart's digital platforms for efficient order processing and tracking.
- Collaborated with team members to streamline product recommendations and availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Valley High School
Hacienda Heights, CA07.2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
Timeline
Digital Personal Shopper
Walmart
09.2024 - 04.2026
Shift Manager
Mcdonald’s
09.2019 - Current
High School Diploma -
Valley High School