Diana Shinko
Get Well Urgent Care
Sterling Heights
2
Languages
1
Certification
2027
years of professional experience
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed patient check-in and check-out processes efficiently to reduce wait times.
- Scheduled appointments using electronic health record system to optimize clinic workflow.
- Answered multi-line phone system, directing calls and handling inquiries promptly.
- Processed insurance information and payments accurately to facilitate billing operations.
- Provided administrative support by updating patient records and filing documentation systematically.
Dental receptionist
4 Months- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Implemented improved filing systems for patient documents, increasing retrieval efficiency by streamlining processes.
Salesperson
1 Year 7 Months- Assisted customers in selecting merchandise and providing product knowledge to enhance shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Style Consultant
2 Months- Provided personalized styling advice to improve customer confidence and satisfaction.
- Collaborated with team members to maintain visual merchandising standards across store displays.
- Executed daily inventory checks to ensure availability of trending merchandise for customers.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Medical Filer
4 Months- Organized patient records and documentation for efficient access and retrieval.
- Improved overall office efficiency by consistently updating and maintaining a comprehensive filing system, ensuring quick access to essential information.
- Examined, categorized, and sorted incoming documents.
- Managed a high-volume filing system, organizing and maintaining 250+ patient charts daily with a strong attention to detail. Ensured compliance with patient confidentiality regulations (HIPAA) by maintaining strict confidentiality and privacy protocols.
Education
Undecided
High School Diploma
High School Diploma
Skills
Multitasking Expert
Communication Skills Expert
Attention to Detail Expert
Adaptability Expert
Problem Solving Expert
Critical thinking skills Expert
Office organization
Initiative-taking
Languages
Arabic Intermediate
English Native
Certification
- Basic Life Support Bls Certified
Timeline
Dental receptionist
Bubblegum kids dentistry
08.2025 - 12.2025Read More
Salesperson
Nordstrom
01.2024 - 08.2025Read More
Style Consultant
Target
09.2023 - 11.2023Read More
Medical Filer
Michigan Healthcare Professionals
12.2022 - 04.2023Read More
Sterling Heights High School
High School Diploma
Read More
Oak Park Virtual Academy
High School Diploma
Read More
Macomb Community College
Undecided
Read More
Front Desk Receptionist
Get Well Urgent Care
2026 - CurrentRead More