Brittany Goings
Summerville,SC
Summary
Self-motivated professional highly experienced in medical administration services. Pleasant personality coupled with talents in patient relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office patients and visitors.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
McPhail Chiropractic
Summerville, US
08.2021 - Current
- Job duties require opening office.
- Verifying appointments.
- Verifying insurance.
- Processing payments.
- Scheduling appointments.
- Making sure patient charts are up to date and correct prior to meeting with the doctors and nurse practitioners.
- Making sure that appointments are on time and keeping the office flow steady.
- In our Chiropractic office we offer a lot of therapy treatments in which I help our MA'S do treatments and set patients up on machines.
- I don't ever mind helping where need be and lending an extra hand to make the days run better.
- Anything to help take stress off of other people and help where I can be helpful.
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems accurately.
- Maintained a clean and organized reception area to enhance patient experience.
- Assisted in managing office supplies and inventory for daily operations.
- Collaborated with chiropractic staff to coordinate patient care effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Optometric Technician
Ocean Eye
Summerville, US
05.2021 - 08.2021
- I work closely with my assigned doctor doing eye exams on all patients as well as updating medical charts.
- Familiar with EHR systems.
- Experience with several different equipments such as Optos, IOP pressure readers, auto refractor, setting the phoropter, OCT machine, visual field testing, visual acuities and topography.
- Also contact lens fittings with all new pts as well as over refracting.
- I also learned scleral lens with my assigned doctor as that is what she specializes in within the practice.
Medical Records Specialist
Coastal Cardiology
Charleston, US
09.2020 - 05.2021
- Maintained electronic medical records for all clients.
- Pulled patient records and transferred information to appropriate parties.
- Kept department clean, organized and professional.
- Scanned incoming documentation.
- Observed confidentiality and safeguarded all patient-related information.
- Purged outdated files.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- When receiving medical records in Aprima the software we use, requests were processed and sent out within 24 hours of receiving a request.
Customer Service Representative
Nationwide
Summerville, US
09.2019 - 09.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance through several different insurance carriers.
- Reviewed account and service histories to identify trends and issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Processed payments for several different insurance carriers as well as quoting home and auto policies looking for the best rate and coverage for customers.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC06-2015
Skills
- Report writing
- HIPAA expert
- Telephone etiquette
- Work well independently
- Medical auditing
- Medical recordkeeping
- Knowledgeable in Aprima
- Insurance Verification
- Computer skills
- Optical experience
- Ophthalmology
- Medical scheduling
- Medical office experience
- Medical receptionist
- EMR Systems
- Problem solving
- Attention to detail
- Multitasking and organization
- Front office management
- Appointment scheduling
- Electronic health records
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Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
McPhail Chiropractic
08.2021 - Current
Optometric Technician
Ocean Eye
05.2021 - 08.2021
Medical Records Specialist
Coastal Cardiology
09.2020 - 05.2021
Customer Service Representative
Nationwide
09.2019 - 09.2020
High School Diploma -
Ashley Ridge High School