Diana Sierra

• Performed preliminary eye examinations, including visual acuity tests and color vision screenings
• Maintained accurate electronic medical records of patient information, test results, and treatment plans
• Cleaned and maintained ophthalmic instruments to ensure optimal performance and prevent cross-contamination
• Assisted optometrist in conducting comprehensive eye exams, documenting patient history and symptoms
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Administered and documented patient medical and ocular histories, ensuring accurate and up-to-date records
• Prepared examination rooms, sterilized equipment, and maintained a clean and organized workspace
• Performed administrative tasks, including billing, insurance verification, and maintaining patient records
• Assisted in the coordination of referrals to ophthalmologists and other healthcare providers as needed
• Provided exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy

Indexing:

• Scanning patient information into the EHR system
• Ongoing review of records for retention requirements
• Submit records that fall within date for review
• Respond to requests for medical records processes

REGISTRATION CLERK:

• Gather, review and enter patient information and insurance into the system
• Review registration materials with patients and collect consent for treatment
• Processes a high volume of transactions with accuracy
• Register and direct patients to appropriate departments
• Collect and enter co-pays and deductible

Medical Assistant:

• Screening patients and employees upon entering the clinic,Vital and record patient information, Assist with patient follow up instructions
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services

Referral Coordinator:

• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Assisted with administrative tasks such as filing documents or processing paperwork
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims
• Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
• Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
• Ensured timely submission of referral requests to specialists or other healthcare facilities
• Maintained accurate and organized referral documentation in electronic health record system
• Followed up on pending referrals to ensure completion within designated timeframes
• Assisted in obtaining prior authorizations from insurance companies for specialty procedures or treatments
• Ensured compliance with HIPAA regulations when handling sensitive patient information during the referral process
• Maintained knowledge of insurance guidelines and requirements related to referrals, including pre-authorization criteria
• Utilized electronic health record system to generate reports on referral volume, turnaround times, and other key performance indicators
• Implemented strategies to improve patient satisfaction with the referral process, such as implementing feedback mechanism or conducting patient surveys

• Prepare and file all daily FTZ admissions E-214, Process and verify FTZ related data, Validate FTZ data against actual documentation as needed to ensure accuracy of integration and information, Maintain proper record keeping required for management of the FTZ

• Receptionist: Data Entry, Sorting and Handling Mail, Answering Incoming Calls on Multi-Line Telephones, Setting Appointments, Filing, Records keeping, Quick Book