DIANA SILVESTRI
New Hudson,Michigan
Summary
- Dynamic Bilingual Customer Service Representative with almost 1 year of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English.
- Dynamic Journalist bringing 1 year of experience. Hardworking and reliable with entrepreneurial spirit and passion for developing and reporting engaging content.
Overview
8
8
years of professional experience
Work History
PNC Bilingual Customer Service Representative
Atento - Call Center
03.2022 - 12.2022
- Take calls from customers answering questions or addressing any concerns they may have.
- Helping with their duties include handling many inbound and outbound calls to and from customers.
- Listening to customers needs or issues and providing helpful solutions to their problems in English and Spanish.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Auxiliary Teacher
Jardin Infantil Aladino
02.2016 - 11.2021
- Design and follow a complete teaching plan
- Teach alphabet and numeracy along with personal, social and emotional skills
- Organize learning material and resources
- Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities
- Maintain an open line of communication with parents and provide appropriate information
- Assess students performance and progress to ensure they are mastering the skills on regular basis
- Monitor children’s interactions and nurture cooperation and sharing
- Cooperate with administration staff
- Follow and comply with teaching standards and safety regulations
Journalist
Caracol Tv
12.2019 - 06.2020
- Wrote, edited and produced stories for Internet and digital channels.
- Researched and gathered information to develop accurate and credible stories.
- Wrote and published articles for leading newspapers and magazines.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Write and propose news stories.
- Review and upload articles in Caracol's web side.
- Research and check source.
- Photography edition.
- Translate articles from English to Spanish.
- Utilized social media to engage readers and promote content.
- Collaborated with editors and other journalists to create compelling content.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Fact-checked breaking news headlines by performing background research.
- Utilized SEO principles to optimize content for search engine rankings.
Broadcaster
Escenario Radio
02.2015 - 12.2015
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
- Conducted extensive research on over 100 topics to generate meaningful content, articles and scripts.
- Delivered latest content, news and information to highly diverse audiences of over 300 people.
- Collaborated with multidisciplinary teams of managers, producers and technical specialists.
- Broadcasting and production
- Community management
Education
Bachelor of Journalism And Social Communicator - Social Communication
COORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
Bogotá, Colombia.08.2020
Dirección De Marketing Y Ventas - Marketing Management And Research
COORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
Bogotá, Colombia.08.2020
High School Diploma -
Colegio Teresita De Lisieux
Bogotá, Colombia.11.2013
Skills
- Special Requests
- Revenue Quotas
- Service Recommendations
- Technical Direction
- Teaching Experience
- Social Media Marketing
- Photoshop
- Spanish
- Photo Editing
- Social Media Management
- Journalism
- Communications
- Photography
- Teamwork
- Translation
- Marketing
- Bilingual
- Newsletters
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
PNC Bilingual Customer Service Representative
Atento - Call Center
03.2022 - 12.2022
Journalist
Caracol Tv
12.2019 - 06.2020
Auxiliary Teacher
Jardin Infantil Aladino
02.2016 - 11.2021
Broadcaster
Escenario Radio
02.2015 - 12.2015
Bachelor of Journalism And Social Communicator - Social Communication
COORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
Dirección De Marketing Y Ventas - Marketing Management And Research
COORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
High School Diploma -
Colegio Teresita De Lisieux
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