Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Diana Smith

Dayton,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Eviction Prevention Specialist

Vinebrook Homes
06.2024 - Current
  • Provide support in drafting court documents such as notices of termination, affidavits of non-payment, and petitions for eviction.
  • Maintained accurate records of all eviction cases to ensure proper documentation was available when needed for future reference or dispute resolution measures.
  • Ensured compliance with federal, state, and local laws during the eviction process to minimize legal risks for clients.
  • Managed high-volume caseloads for timely eviction resolutions, ensuring client satisfaction.

Customer Service Representative

CenterPoint Energy
09.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests in regards to their billing inquiries and emergency issues.

Supervisor

Ginko Systems
12.2015 - 04.2022
  • Supervise a team of 26 employees of a call center to exceed service expectations.
  • Conduct interviews to recruit additional employees.
  • Conducted new hire trainings and monitored progress throughout entire on boarding process.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Disability Specialist

MetLife
02.2011 - 08.2013
  • Responsible for providing expertise, claim processing and customer service for short and long term FMLA disability claims.
  • Refers claims to case managers for further review.
  • Conducts data entry, faxing ROI, claim analysis, customer support, and customer communications, both written and verbal.

Education

PSYCHOLOGY

University of Phoenix-Online Campus
Dayton, OH

Skills

  • Great team player
  • Experience in Leadership
  • Critical Thinking
  • People Skills
  • Active Listening
  • Planning & Organizing
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Relationship Building
  • Fair Housing Regulations
  • Property Management
  • Documentation Review

Certification

  • CNP - Certified Notary Public

Timeline

Eviction Prevention Specialist

Vinebrook Homes
06.2024 - Current

Customer Service Representative

CenterPoint Energy
09.2022 - 06.2024

Supervisor

Ginko Systems
12.2015 - 04.2022

Disability Specialist

MetLife
02.2011 - 08.2013

PSYCHOLOGY

University of Phoenix-Online Campus

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Diana Smith