Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
AdministrativeAssistant
Kwesi Aikens

Kwesi Aikens

Durham,NC

Summary

Results-oriented professional with a proven track record of success in various roles. Skilled in customer service, data entry, and office administration with a strong focus on delivering high-quality work. Exceptional problem-solving abilities, effective communication skills, and a self-directed approach to learning. Proficient in Salesforce CRM, Microsoft Office, and G Suite. Adaptable and collaborative, able to thrive in fast-paced environments while continuously seeking new challenges for professional growth.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Eviction Prevention Specialist

Telamon Corporation
10.2022 - Current
  • Prepared and submitted documents for financial assistance applications, providing basic financial coaching during the recertification process
  • Determined clients' eligibility through careful examination of income, assets, expenses, federal tax forms, bank statements, benefits, and other supporting hardship documents
  • Investigated deed, tax, and financial records to ensure compliance and detect possible fraud
  • Established collaborative relationships with landlords/property managers and facilitated three-party contracts with landlords and tenants
  • Managed a high volume of calls per day in addition to effectively resolving cases.

Customer Success Manager

TTEC
04.2022 - 10.2022
  • Collaborated with team members to handle a high call volume, coordinating department schedules to maximize coverage during peak hours
  • Managed customer account needs, including contract changes, billing disputes, and general account information updates
  • Resolved conflicts by empathizing with customer needs; worked closely with operational teams for resolution of service issues by assigning customers to appropriate departments
  • Utilized
  • MS Office, Salesforce (service), C4S, inContact (MAX), and Google Docs to provide comprehensive customer support.

Advisor, Data Entry Clerk

GamePlan College
10.2018 - 05.2019
  • Organized academic/demographic information for over 500 clients, scheduled appointments, and provided guidance on advertising themselves to universities
  • Built loyal clientele through consistent communication, helping individuals and families select loans and execute wealth management strategies based on unique goals and objectives
  • Organized documents in the database for records preparation and correspondence, and created reports
  • Recorded coworker's shift hours for payroll purposes
  • Partnered with local organizations to provide specialized financial and community events to diverse populations with unique needs.

Education

Computer Science/Cybersecurity -

ECPI University
Raleigh
07.2021 - 02.2022

Mechanical Engineering Tech -

University of North Carolina At Charlotte
Charlotte, NC
08.2019 - 05.2021

Skills

3-5 YEARS:_____________________________

  • ______________________________________
  • Technical Support
  • Administrative Assistant/Receptionist
  • Data Entry/Documentation Investigation
  • Customer Service/Relations
  • Microsoft Applications (Excel, Office, etc)
  • Financial Assistance & Sales
  • 1-2 YEARS:_____________________________
  • ______________________________________
  • Salesforce CRM Experience
  • Construction
  • Light Panel & Switch Installation
  • Insulation Installation
  • Landscaping
  • Childcare
  • Teaching

Affiliations

World Mission Society Church of God

October 2021 to Present


Dedicated member of WMSCOG, which holds over 3000 awards internationally (U.S. President's Volunteer Service Award, U.K. Queen's Award for Voluntary Service, etc); participates in community service such as blood drives, clean-ups, and other volunteer activities.


• actively participates in church edification through construction projects and facility management (i.e tiling, insulation installation, light panel installation, landscaping, inventory, waste disposal, inventory, etc.); currently involved in construction of new facility from ground up


• entrusted caretaker/educator for elementary-middle school children of members; following learning ciriculumn, instilling good-character & unity, and ensuring healthy recreation while attending to personal needs of each youth, including caring for those with special needs

Timeline

Eviction Prevention Specialist

Telamon Corporation
10.2022 - Current

Customer Success Manager

TTEC
04.2022 - 10.2022

Computer Science/Cybersecurity -

ECPI University
07.2021 - 02.2022

Mechanical Engineering Tech -

University of North Carolina At Charlotte
08.2019 - 05.2021

Advisor, Data Entry Clerk

GamePlan College
10.2018 - 05.2019

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Kwesi Aikens