Nicole Paul
Dayton
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Eviction Prevention Specialist
Vinebrook Homes
04.2023 - Current
- Maintained detailed records of all evictions, including notices served, court dates, judgments obtained
- Advised clients on best practices for mitigating financial losses due to delinquent rents or other issues
- Efficiently prepared and served all necessary legal documents to tenants in order to initiate eviction proceedings
Dasher
DoorDash
01.2020 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions
- Provided friendly customer service while interacting with customers during deliveries
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery
Driver
Lyft
01.2019 - 04.2024
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays
- Transported clients to specified destinations safely and on-time
Manager on Duty
Bath & Body Works
07.2020 - 01.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
Sales Representative
Sprint
01.2020 - 03.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs
Receptionist
Square One Salon And Spa
07.2019 - 12.2019
- Greeted visitors and provided them with assistance
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
Sales Representative
AT&T
08.2018 - 05.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Provided technical support for customers using the company's products or services
- Negotiated pricing contracts with customers to maximize profits
Lead of Service
Forever 21
06.2016 - 08.2018
- Monitored staff performance and provided feedback to ensure quality customer service
- Trained new employees on job duties and company policies
- Resolved customer complaints in a professional manner
- Audited cash registers at the end of each shift for accuracy
- Interacted with customers regularly to ensure their needs are met
Customer Service Representative
WPAFB Exchange
12.2013 - 05.2015
- Accurately completed customer transactions, including money transfers, payments and currency exchanges
- Balanced daily cash drawer totals at the end of each shift
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
Education
High School Diploma -
Fairborn High School
Fairborn, OH05.2015
Real Estate
Sinclair Community College
Dayton, OHSkills
- Reliable
- Excellent Time Management
- Route Planning Expertise
- Food Safety Understanding
- Professional Appearance
- Smartphone Operation
- Payment Handling
- Customer Communication
- Customer Service
- Problem-Solving
- Relationship Building
- Dedicated Team Player
- Hardworking and Responsible
- Quick Learner
- Time Management
- Decision-Making
- Excellent Communication
- Data analysis
- Public speaking
- Conflict resolution
Languages
English
Native or Bilingual
Bisaya
Native or Bilingual
Timeline
Eviction Prevention Specialist
Vinebrook Homes
04.2023 - Current
Manager on Duty
Bath & Body Works
07.2020 - 01.2023
Dasher
DoorDash
01.2020 - Current
Sales Representative
Sprint
01.2020 - 03.2020
Receptionist
Square One Salon And Spa
07.2019 - 12.2019
Driver
Lyft
01.2019 - 04.2024
Sales Representative
AT&T
08.2018 - 05.2019
Lead of Service
Forever 21
06.2016 - 08.2018
Customer Service Representative
WPAFB Exchange
12.2013 - 05.2015
Real Estate
Sinclair Community College
High School Diploma -
Fairborn High School
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