Diana Steel
West Haven,CT
Summary
Experienced manager with skills and expertise in hiring, training, delivery, routing and scheduling, customer service, inventory, shipping and receiving, warehousing, fulfillment, managing 60 plus employees in a fast-paced and deadline-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
FCPEuro
12.2023 - Current
- Manage over 60 warehouse workers, leads and assistant manager between two locations
- Labor plan for efficient workflow within weekly, monthly and quarterly volume
- Ensure OSHA compliance
- Order processing, fulfillment and shipping
- Hire, train and develop employees and leadership team
- Implement new processes, equipment and materials
- Oversee company process and product training
- Develop, track and improve KPIs for full team
- Oversee inventory control and improvement
- Train and ensure safe use of all MHE and warehouse equipment
- Maintain product quality control processes
- Partner with marketing, customer service and logistics
SHIPPING MANAGER
Victorinox Monroe
02.2022 - 08.2023
- Manage warehouse workers
- Order processing and fulfillment
- Train and develop employees
- Coordinate with sales to plan weekly releases
- Oversee company process and product training
- Develop and improve KPIs for warehouse workers
- Oversee inventory control and improvement
- Coordinate containers with logistics team
- Ensure safe use of all MHE and warehouse equipment
- Maintain product quality control processes
- Partner with Corporate markets
OPERATIONS SUPERVISOR
DSV AIR AND SEA
Newtown
02.2022 - 12.2022
- Manage a team of over 30 employees
- Oversee daily operations of shipping, receiving, audit and inventory teams
- Train and develop new team members and team leads
- Meet fast-paced demand for production orders
- Meet efficiency expectation for consistent volume increases
- Maintain communication with clients to quickly resolve issues
- Develop KPI based coaching and succession plans
- Ensure safe use of all MHE and warehouse equipment
OUTBOUND DISTRIBUTION SUPERVISOR
THULE GROUP
04.2021 - 01.2022
- Oversee LTL/FTL shipping and routing processes
- Use KPIs to develop associates and provide feedback
- Manage receiving, inventory placement, shipping orders
- Manage full time, part time and seasonal associates
- Manage internal distribution orders for product fulfillment
- Inspect various machinery for safety requirements
- Operate lift and reach trucks
- Oversee quality and accuracy of shipping orders
- Manage stock replenishment
- Close out end of day reports and secure building
- Identify and capitalize on opportunities for continuous quality improvement
- Coordinate with production team to maintain parts supply and demand
- Maintain hourly associate payroll in ADP system
MANAGER
RAYMOUR & FLANAGAN
Stratford, CT
01.2010 - 01.2020
- Manage a team of over 30 employees
- Hire and train delivery and warehouse employees
- Use KPIs to develop associates
- Oversee in-house and 3rd party contract drivers
- Direct processes for furniture delivery including scheduling, routing, dispatch, timeframes, productivity and service excellence
- Manage receiving, inventory placement, warehousing and workflows/processes
- Pull items for shipment, packing and transfer
- Establish goals and performance metrics, followed by real-time data collection and analysis
- Use analytics to take a proactive versus reactive response to risks and opportunities
- Identify and capitalize on opportunities for continuous quality improvement
- Develop partnerships with Sales Managers across the region
- Maintain salary, commission and hourly associate payroll in ADP system
- Maintain delivery trucks and ensure DOT compliance
SUPERVISOR
RAYMOUR & FLANAGAN
Orange, CT
01.2007 - 01.2010
- Partnered with sales and operations team members to ensure customer satisfaction
- Maintained associate payroll benefits and performance information
- Provided responsive communication of information to Manager of Customer Care, associates and customers
- Proactively resolved escalated customer issues due to billing or financing concerns
- Identified opportunities and found solutions for continuous process improvement
Education
Bachelor Degree -
University of Hartford
High School - undefined
Joseph A Foran High School
Milford, CTSkills
- Strategic Planning
- Change Management
- Project Management
- KPI development
- Inventory Management
- Leadership development
- Customer Service
- Facilities Management
Certification
CPR/AED
Timeline
OPERATIONS MANAGER
FCPEuro
12.2023 - Current
SHIPPING MANAGER
Victorinox Monroe
02.2022 - 08.2023
OPERATIONS SUPERVISOR
DSV AIR AND SEA
02.2022 - 12.2022
OUTBOUND DISTRIBUTION SUPERVISOR
THULE GROUP
04.2021 - 01.2022
MANAGER
RAYMOUR & FLANAGAN
01.2010 - 01.2020
SUPERVISOR
RAYMOUR & FLANAGAN
01.2007 - 01.2010
High School - undefined
Joseph A Foran High School
Bachelor Degree -
University of Hartford