Diana Styles
Sioux Falls,SD
Summary
Dedicated employee with 28 years of experience in the medical field. Obtains impressive work ethic with exceptional clinical and interpersonal skills. Adept at working unsupervised, under pressure and quickly mastering new jobs. Efficient in customer service, multitasking, organization and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Surgery Scheduling and Insurance Specialist
Urology Specialists
Sioux Falls, SD
10.2023 - Current
- Conducted patient interviews to collect medical information, and insurance details.
- Verified patients' insurance and payment methods.
- Completed relevant insurance, and other claim forms.
- Explained policies, procedures, and services to patients.
- Communicated with patients with compassion, while keeping medical information private.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Patient Navigator
Orthopedic Institute
Sioux Falls, SD
10.1996 - 10.2023
- Managed physician calendar, scheduling patient appointments and procedures.
- Answered phone calls to provide assistance, information and medical personnel access.
- Contacted patients to provide appointment reminders.
- Compiled physical and digital documents, charts and reports.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained professional relationships with healthcare providers.
Education
Lennox High School
Lennox, SDSkills
- Time management and Prioritization
- Organized, Efficient and Detail Oriented
- Calm and Effective Under Pressure
- Reliable, Punctual and Hardworking
- Helpful and Customer Service Oriented
- Schedule Coordination
- Communicating to Patients and Families
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Medical Terminology
- Documenting and Recording Information
- Multi-Line Telephone Systems
- Knowledge in Insurance Form Processing/Authorizations
- Medical Records Management
- Payment Posting
Timeline
Surgery Scheduling and Insurance Specialist
Urology Specialists
10.2023 - Current
Patient Navigator
Orthopedic Institute
10.1996 - 10.2023
Lennox High School