O'Brian McHayle
New Bedford,MA
Summary
Perceptive Individual Placement and Support Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork. Client-focused Employment Specialist with experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition.
Overview
8
8
years of professional experience
Work History
Case Specialist
Massachusetts Trial Court
08.2023 - Current
- Scheduled follow-up and rescheduled appointments for examinees.
- Determined appropriate examinations, tests and specialists required for each case.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Researched information in municipal archives upon request of public officials or private citizens.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Performed routine data entry or document management.
Federal Learning Specialist
Oracle
09.2022 - 07.2023
- Deliver educational materials in person and virtually for federal projects, providing additional training support to participants as needed and promptly addressing questions and concerns.
Account Manager
Infinity Management Group
01.2020 - 09.2022
- Utilize consultative selling techniques to identify key market trends, unclose customer demands, and leverage industry knowledge to detect and close sales opportunities
- Create meaningful relationships through an outstanding presentation, strategic thinking, and personalized interaction with every client
- Propose customized solutions to meet the unique business needs of consumers
- Communicate expertise in telecommunications and entertainment be hands-on sales demos
- Work with Fortune 500 companies such as Nestle to expand their network through direct marketing generating 60% of their profits.
Youth & Family Services Program Manager
Massachusetts Department of Youth Services (DYS)
12.2018 - 11.2020
- Maintained a safe and clean environment for the student and their families in coordinating with local CDC guidelines during a Global Pandemic
- Served as an advocate and mentor to assigned youth through university outreach program
- Supervised youth during social outings and collaborate with community leaders on program initiatives
- Provided culturally relevant outreach activities designed to promote support services to youth.
Patient Care Coordinator
Boston University Medical Center
12.2015 - 11.2018
- Ensured services complied with state and federal regulatory requirements
- Scheduled patient visits and answered questions, including billing and preparation for multiple medical facilities within BUM
- Managed patient accounts with insurance and financial information in a confidential and professional manner
- Communicated with patients about their status and condition through emails, phone, and face-to-face conversations.
Education
BBA - Business Administration And Management
Providence College
Providence, RI11.2025
No Degree - Business Administration And Management
University of Massachusetts Dartmouth
North Dartmouth, MA09.2012
High School Diploma -
Bishop Feehan High School
Attleboro, MA05.2011
Skills
- Customer Service
- Time Management Prioritization
- First-Aid & CPR Certified
- Critical Thinking and Decision Making
- Interpersonal Communications
- Networking
- Resume Writing
- Proficient in MS Office
- Service Coordination
- Stress Management
- Case Planning
- Adaptability
- Interpersonal Skills
- Computer Literacy
- Organizational Skills
Military History
United States Army, E4; Specialist, Fort Bliss, El Paso, TX 79906, 01/2012, 10/2016
Timeline
Case Specialist
Massachusetts Trial Court
08.2023 - Current
Federal Learning Specialist
Oracle
09.2022 - 07.2023
Account Manager
Infinity Management Group
01.2020 - 09.2022
Youth & Family Services Program Manager
Massachusetts Department of Youth Services (DYS)
12.2018 - 11.2020
Patient Care Coordinator
Boston University Medical Center
12.2015 - 11.2018
BBA - Business Administration And Management
Providence College
No Degree - Business Administration And Management
University of Massachusetts Dartmouth
High School Diploma -
Bishop Feehan High School
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