Diana Styller

• Facilitated VIP guest arrivals, prioritizing their comfort and needs.
• Greeted guests warmly, providing exceptional customer service at all times.
• Coordinated guest inquiries, resolving issues promptly to enhance guest satisfaction.

Coordinated transportation logistics for guests, ensuring timely arrivals and departures for optimal guest experience.

Assisted with event setup and breakdown, facilitating seamless conference operations.

• Managed information desk, providing directions and details about hotel amenities.
• Collaborated with team members to maintain cleanliness and organization in public areas.
• Supported event staff by distributing materials and coordinating logistical needs efficiently.
• Engaged in continuous learning about resort services to enhance guest experiences.
• Resolved customer complaints in a timely manner.
• Adhered to company policies and procedures when dealing with customers.
• Identified opportunities for process improvement within the customer service department.
• Participated in training sessions related to customer service standards.
• Developed relationships with key clients by providing ongoing support.
• Maintained an up-to-date knowledge of company products and services offerings.
• Responded to inquiries via phone, email, and face-to-face interactions.
• Demonstrated excellent interpersonal skills when interacting with customers.

• Oversaw daily operations for 69 member RV sites and 27 transit RV sites, ensuring guest satisfaction and operational efficiency.
• Manage office tasks, including booking reservations and processing check-ins/outs.
• Supervise staff, providing training and support as needed.
• Maintained communication with guests to promptly address inquiries and concerns, enhancing overall guest experience.
• Supervised staff, providing training and support.
• Handled payroll for employees, ensuring accuracy and timeliness of payments to support staff morale.
• Processed and documented rent payments from RV site members to maintain accurate financial records.

• As Resort Manager, I oversee 134 boat slips, 70 RV sites, 7 cabins, and an on-site restaurant.
• Ensured all accommodations were well-maintained and prepared for guest arrivals, enhancing overall guest satisfaction.
• Greeted guests and facilitated check-ins and check-outs while addressing concerns to foster a positive experience.
• Staff Management: I lead the team, schedule shifts, and provide training for excellent service.
• Guest Services: I greet guests, assist with check-ins and check-outs, and address any concerns.
• Food and Beverage: I handle food orders for the restaurant and manage the bar inventory.
• Fuel Management: I ensure fuel for boats is available and follow safety protocols.
• Planned and executed fishing tournaments and themed nights for guest engagement.

• Conducted pre-flight safety briefings to ensure passenger awareness of emergency procedures, exit routes, and safety equipment usage.
• Collaborate with fellow crew members to ensure a coordinated and efficient service.
• Attended to passenger needs during flight by delivering high-quality customer service, addressing concerns, and fulfilling requests for food, beverages, and other amenities.
• Prepared to manage emergencies, ensuring passenger safety and well-being.
• Continuously monitor the cabin for passenger comfort and safety.
• Make announcements regarding flight status, weather conditions, and safety information both in German and English.
• Managed disputes or conflicts among passengers to maintain a calm and professional cabin environment.
• Assist in the disembarkation process and ensure that all passengers safely exit the aircraft.

• Provided administrative management support for Delta Sky Club ticket gate and ramp operations, ensuring seamless daily operations.
• Managed employee scheduling to achieve optimal coverage during peak travel times.
• I worked closely with team leaders to analyze staffing needs and adjust schedules, accordingly.
• By maintaining clear communication with employees about their schedules and any changes, I helped foster a collaborative work environment.
• Additionally, Assisted in onboarding new hires, facilitating their training and support to enhance readiness for roles.
• Overall, my contributions to Delta Sky Club operations bolstered efficiency, enhanced customer service, and supported the overall operational success of the airline.