Diana Tafolla
Coalinga,CA
Summary
Proven in enhancing tenant relations and compliance at DKD Property Management, I excel in property management and clear communication. Leveraging financial acumen and relationship-building skills, I significantly improve operational efficiencies. My background ensures meticulous record preparation and customer service excellence, meeting stringent housing requirements.
Overview
3
3
years of professional experience
Work History
Apartment Leasing Consultant
DKD Property Managment
11.2023 - Current
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Conducted appointments and interviews for annual recertification.
- Submitted files to compliance for review.
Youth Resource Navagator
Westside Family Preservation Services Network
02.2023 - 12.2023
- Coordinated and managed agency referrals to get parents additional resources.
- Scheduled and attended family and individual meetings to set family goals and achievement plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Answered phone and performed clerical duties to assisted clients.
- Coordinated and managed agency referrals to get additional resources.
- Developed strong communication skills.
Parent Partner
Westside Family Preservation Services Network
01.2022 - 06.2022
- Helped parents developing coping skills and plans for routine and crisis situations.
- Coordinated and managed agency referrals to get parents additional resources.
- Modeled appropriate parenting techniques to help parents improve skills.
- Scheduled and attended family and individual meetings to set family goals and achievement plans.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Lead individualized and group counseling sessions with children and families.
Education
West Hills College - Lemoore
Lemoore, CAHigh School Diploma -
Avenal High School
Avenal, CA06.2014
Skills
- Property Management
- Goal-Oriented
- Financial Acumen
- Fair housing policies
- Clear Communication
- Background Check Process
- Lease Agreements
- Relationship Building
- Application management
- Customer Service
- Phone and Email Etiquette
- Application processing
- Record preparation
- Customer service expertise
- Property Inspections
- Cash Handling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Apartment Leasing Consultant
DKD Property Managment
11.2023 - Current
Youth Resource Navagator
Westside Family Preservation Services Network
02.2023 - 12.2023
Parent Partner
Westside Family Preservation Services Network
01.2022 - 06.2022
West Hills College - Lemoore
High School Diploma -
Avenal High School