DIANA TALAVERA

• 60-100 Outbound calls per day, exceptional customer service, educating clients on their insurance needs
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Responded quickly to meet customer needs and resolve problems

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
• Built relationships with mortgage lenders to assist their clients while building a book of business in our company

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements

• Sought out new clients and developed client relationships through networking, direct referral lead databases, and cold calling

• Examined customer loan applications for loan approvals and denials

• Processed various cash transactions and answered gaming customer questions