T’onna Neal
Columbia,SC
Summary
Charismatic customer service representative Who consistently meets and exceeds productivity goals. Expertise in delighting customers with timely, accurate, and personable service. Sales and Service Professional with a record of achieving performance targets while maintaining high-quality standard.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Producer
AO Globe Life
09.2025 - Current
- Cultivated strong client relationships to enhance retention and satisfaction.
- Developed tailored insurance solutions based on comprehensive needs assessments.
- Streamlined policy renewal processes, improving efficiency and reducing turnaround times.
- Mentored junior producers, fostering a collaborative and high-performing team environment.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Implemented customer feedback mechanisms to enhance service delivery and product offerings.
Pastry Chef
Ingles Markets
01.2023 - 12.2024
- Experienced Pastry preparation and cake baking.
- Commercial Baking Equipment Knowledge
- Knowledgeable about food safety and sanitation
- Ability to stay Patient and calm in high-stress situations
- Excellent Measurement skills
- Detail and Quality Oriented
Call Center Representative
Bolden LLC
06.2021 - 01.2023
- Managed over 150 customer calls per day
- Answered customer questions regarding deductibles
- Accurately documented, researched and resolved customer claim issues
- Examined claim forms and other records to determine insurance coverage
- Provided telephone service and assurances to all company customers and other claim related parties
- Responded to customer inquired in polite, timely, and accurate manner
Warehouse Associate
Dole Fresh Fruit
09.2019 - 06.2021
- Receiving and processing incoming stock and materials
- Filling orders from stock, packing and shipping orders
- Managing, organizing and retrieving stock.
- Kept accurate records and reports, averaging 99.5% error free.
- Maintained speed average at 95% vs other pickers.
Cashier
Little Caesars
08.2017 - 09.2019
- Handle 55+ customer interactions per day, collecting varies forms of payments, Issue receipts, change or refunds.
- Provide outstanding customer service, receiving 96% in customer service feedback survey
- Track transactions on balance sheets and report any discrepancies
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates
Education
High School Diploma -
West Lauderdale High School
Collinsville, MSAssociates - BS Entrepreneurship
Meridian Community College
Skills
- MS Windows Proficient
- Adaptability
- Exceptional Communication & negotiation Skills
- Analytical and Critical Thinking
Certification
- Licensed Accident, Health or Sickness, & Life Insurance Producer
Timeline
Insurance Producer
AO Globe Life
09.2025 - Current
Pastry Chef
Ingles Markets
01.2023 - 12.2024
Call Center Representative
Bolden LLC
06.2021 - 01.2023
Warehouse Associate
Dole Fresh Fruit
09.2019 - 06.2021
Cashier
Little Caesars
08.2017 - 09.2019
High School Diploma -
West Lauderdale High School
Associates - BS Entrepreneurship
Meridian Community College