Cherry Giron
Jersey City,NJ
Summary
Qualified customer service representative with four years in fast-paced customer service and call center environments. Personable and professional under pressure.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
Dr. Roshni Desai Optometrist
05.2021 - Current
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Pharmacy technician
Pintos Pharmacy
06.2015 - 05.2021
- Properly filled and dispensed an average of twenty to fifty prescriptions per day
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Completed new and updated patient profiles, including lists of patient medications.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Filed and pulled prescriptions for upcoming audits.
- Entered and processed patients' prescriptions into internal system.
Customer Service
Newport Pharmacy
08.2011 - 06.2015
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented customer service policies and procedures for consistent performance standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Nursing
Hudson County Community College
2018
Certified Medical Assistant - Certified Medical Assistant
ORI Technical Medical Institute
2015
High School Diploma -
Career Academy
2011
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Local/state health laws knowledge
- Medical terminology knowledge
- Fluent in English and Spanish languages
- Retail pharmacy procedure knowledge
- Technician Certification Training
- Committed to quality assurance
- Flexibility in scheduling
Languages
Spanish
Timeline
Insurance Verification Specialist
Dr. Roshni Desai Optometrist
05.2021 - Current
Pharmacy technician
Pintos Pharmacy
06.2015 - 05.2021
Customer Service
Newport Pharmacy
08.2011 - 06.2015
Nursing
Hudson County Community College
Certified Medical Assistant - Certified Medical Assistant
ORI Technical Medical Institute
High School Diploma -
Career Academy
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