Diana Tapia
Chipotle
Laredo,TX
14
years of professional experience
Organized administrative and customer service professional with experience in billing, data management, and office administration. Maintains accurate records, resolves customer inquiries, coordinates across departments, and manages processes in fast-paced environments. Builds positive customer relationships while effectively supporting business objectives.
Work History
Food Preparation Worker
2 Months- Prepared ingredients following safety and quality standards for food preparation.
- Operated kitchen equipment efficiently to support meal assembly and service.
- Maintained cleanliness of workstations and adhered to hygiene protocols consistently.
- Adapted quickly to changing demands in a fast-paced environment while maintaining quality.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Clerk
11 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted in maintaining inventory levels through regular stock checks and organization.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new clerical staff on operational procedures and system usage to ensure consistency.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Clerk
1 Year 10 Months- Collected and reviewed daily employee work tickets, verifying completed work and labor hours for accuracy.
- Calculated job costs, including equipment usage, to ensure accurate billing.
- Generated and organized PDF work tickets from company records for department-specific billing.
- Distributed billed documentation to appropriate personnel in a timely manner.
- Collaborated with vacuum operations personnel to reconcile month-end data and prepare the P18 report detailing water and oil collection totals.
- Audited billing records and resolved discrepancies in coordination with department managers.
- Scanned, organized, and distributed documentation via email as required.
- Communicated with department heads to address billing questions, resolve concerns, and clarify completed work.
Store Manager
3 Years 6 Months- Consistently met and exceeded company performance goals to support business growth and profitability.
- Executed business-to-business marketing and outreach initiatives to promote company services and create new business opportunities.
- Managed cash handling procedures, including balancing cash drawers, processing check-cashing transactions, and preparing bank deposits.
- Facilitated customer interactions by explaining products and services, processing loan applications, and delivering exceptional customer service.
- Developed and managed employee work schedules, coordinating staffing needs and resolving scheduling conflicts for a team of 2–3 employees.
- Operated a variety of office equipment and managed daily administrative tasks, including answering multi-line telephone systems.
Education
High School Diploma
Skills
Customer Service
Cash Handling
Billing & Invoicing
Data management
Document Management
Microsoft Office Suite (Word
Excel
Outlook)
Scheduling & Team Coordination
Data Verification & Reconciliation
Interdepartmental communication
Time Management
Attention to Detail
Administrative Support
Timeline
Food Preparation Worker
Chipotle
06.2026 - CurrentRead More
Clerk
Ancira Volkswagen
03.2022 - 02.2023Read More
Clerk
Lewis Energy
08.2016 - 06.2018Read More
Store Manager
EZMONEY
04.2012 - 10.2015Read More
Dr. Leo G. Cigarroa High School
High School Diploma
Read More