Diana Todisco
Waitsfield,Vermont
Summary
Hardworking underwriting professional adept at reviewing documents, assisting agents and developing solutions to a range of problems such as property hazards and unacceptable risk. Flexible approach to solving routine and complex problems.
Overview
10
10
years of professional experience
Work History
Personal Lines Underwriter
Vermont Mutual Insurance
05.2022 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Negotiated terms and conditions of coverage with agents to acquire maximum profitability.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Associate Underwriter
Vermont Mutual Insurance Group
02.2020 - 05.2022
- Assessed and evaluated a sizable book of businesses to determine policy premium, risk, terms and conditions, and renewals
- Mentored new underwriters in technical and professional skills
- Maintained a high level of responsiveness and support to agents, establishing successful relationships
- Participated or signed up for multiple different continued learning opportunities.
Banker IV
Peoples United Bank
09.2019 - 02.2020
- Effectively controlled release of proprietary and confidential information for general client lists
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Trained/coached new team members in procedures, compliance standards and performance strategies.
Paraprofessional Educator
Harwood Union Unified School District
10.2018 - 09.2019
- Organized classroom materials to help teachers prepare for daily instruction and activities, as well as perform various administrative duties such as copying, laminating, printing, and filing
- Became the unofficial team IT liaison assisting with technical classroom issues
- Documented behaviors, interventions and results as well as translated these findings (data) into graphs.
Online English Teacher
VIPX
06.2018 - 08.2018
- Used pre-written curriculum to teach students English via remote video conferencing
- Worked with students between ages 5 and 12 on grammar, pronunciation and sentence construction
- Led interesting and diverse group activities to engage students in course material
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Patient Services Specialist
Community Health Centers
05.2017 - 05.2018
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Verified data integrity and accuracy
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Substitute Teacher
Chittenden East Supervisory Union
12.2016 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
- Developed relationships with students, family members and faculty to promote optimal learning environments.
Account Representative
CPA Site Solutions
10.2015 - 08.2016
- Designed and edited client websites using HTML & CSS
- Provided telephone technical support for clients
- Proofread and edited company documents
- Drove sales by developing exceptional customer rapport to foster satisfaction.
Intern/ Teaching Assistant for Attorney General's Office-UVM
08.2013 - 05.2014
- Answered incoming phone calls to solve disputes between consumers and businesses
- Wrote, directed and filmed a short PSA video with the VT Attorney General.
Education
B.S - Public Communication
University of Vermont
Burlington, VT01.2015
Skills
- Automation Understanding
- Hazard Reviews
- Cross-Selling Skills
- Claim Referrals Expertise
- Coverage determination
- Attention to detail
Timeline
Personal Lines Underwriter
Vermont Mutual Insurance
05.2022 - Current
Associate Underwriter
Vermont Mutual Insurance Group
02.2020 - 05.2022
Banker IV
Peoples United Bank
09.2019 - 02.2020
Paraprofessional Educator
Harwood Union Unified School District
10.2018 - 09.2019
Online English Teacher
VIPX
06.2018 - 08.2018
Patient Services Specialist
Community Health Centers
05.2017 - 05.2018
Substitute Teacher
Chittenden East Supervisory Union
12.2016 - 05.2017
Account Representative
CPA Site Solutions
10.2015 - 08.2016
Intern/ Teaching Assistant for Attorney General's Office-UVM
08.2013 - 05.2014
B.S - Public Communication
University of Vermont
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