Diana Torres
Salida,CA
Summary
Ability to work well alone or as part of a team Adapt easily to various environments Willingness to work hard Approach all projects with a strong will to see them through Ability to learn new things with great ease Ability to teach and train others. Many years in management experience. Experienced in POS and planogram. Effectively can work remote .
Overview
19
19
years of professional experience
Work History
FEMA Remote Customer Agent
The Midtown Group
11.2024 - Current
- Assisting survivors in applying for services and responsible for taking care of matters that are directly related to emergency and disaster management.
- Demonstrated strong time management skills by independently prioritizing tasks while working remotely.
- Provide customer support to individuals affected by hurricanes.
- Assist with inquiries related to FEMA's hurricane relief programs.
- Resolve customer issues and provide accurate information regarding assistance options.
- Document customer interactions and maintain accurate records.
Banker
Commerce Group Inc
09.2019 - Current
- Handling money & communicating with customer.
- DOJ background check & fingerprints cleared.
- Verified amounts and integrity of every check or funds transfer.
Owner
My Life Embellished
01.2017 - Current
- Party planning & setting up decor.
- Led startup and opening of My Life Embellished and provided business development, creation of operational procedures and workflow planning.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Directed all day-to-day operations of My Life Embellished facility to provide safe and enjoyable guest experience.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Marketing Manager
Samsung
01.2013 - 01.2016
- Marketing/Promoting new products such as phones, tablets, laptops and cameras Discuss services and plans for all carriers.
- Ordering store suppies Demo features on products Hosting consumer training Qualify customer on device close the sell Sell accessories Making teams schedules Taking care of doing store resets Making sure team hits goals/numbers Managing store team.
- Researched market competitors to identify potential new products and service opportunities.
- Exceeded sales and profit goals by supervising all marketing and planning activities.
- Executed optimal sales strategies to achieve commercial goals for all markets.
- Mentored marketing personnel on best practices and protocol to maximize productivity.
- Collected business requirements at all levels to set effective policies and make strategic decisions.
- Forecasted sales numbers and product profitability to determine ideal strategies.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Sales Rep
Verizon Wireless
01.2008 - 01.2012
- Selling new/existing phone service to customers Reviewing accounts and calling customers to up sell on features Pitching new products to customers Meeting a monthly quota Finding out the customers needs and wants Cash handling Point of sale Contract signing.
- Created and implemented store displays, promoting sales and growth.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Introduced customers to new offerings and updated accounts.
- Prepared and processed contracts and order forms for new and existing customers.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Generated sales by cold-calling and closing prospects.
- Directed product evaluation in OR and administrative offices, educating senior medical staff onproper usage and maintenance.
Account Manager
Adesa Golden Gate
01.2006 - 01.2008
- Making sure everybody gets their part done Checking up on everybody's progress on a day to day basic Checking different departments to make sure all fees are posted Setting vehicles for sales Handle all paperwork Contact bank / customers Help market / promote vehicle.
- Optimized sales volume by managing accounts and building rapport with repeat customers.
- Supported sales management to optimize business development.
- Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Education
Some College (No Degree) -
Modesto Junior College
Modesto, CASkills
- Proactive Self-Starter
- Effective Communicator
- Microsoft office (Word, PowerPoint, & Excel)
- Bilingual in Spanish
- Dedicated Professional
- Ability to work well with others or alone
- Efficient Learner
- Product and service knowledge
- On-site product demonstrations
- Effective Sales Closure
- Client Relationship Management
- Remote Work Experience
- Inbound and outbound calling
- Promotional support
- Retail Sales Expertise
- Inventory Management
- Professional Etiquette
- Clerical Operations Management
Timeline
FEMA Remote Customer Agent
The Midtown Group
11.2024 - Current
Banker
Commerce Group Inc
09.2019 - Current
Owner
My Life Embellished
01.2017 - Current
Marketing Manager
Samsung
01.2013 - 01.2016
Sales Rep
Verizon Wireless
01.2008 - 01.2012
Account Manager
Adesa Golden Gate
01.2006 - 01.2008
Some College (No Degree) -
Modesto Junior College
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