Mikayla Waatsa

Company was in Partnership with Aetna Medicare Insurance Company.

• Answered inbound calls promptly in a professional, and courteous manner.
• Ensure first call resolution by listening and understanding customer needs.
• Use of multiple monitors and computer software to track, document, retrieve, and notate information in company databases.
• Follow appropriate paths of escalation if need be.

• Picked quality items and accurate substitutes for 321 daily customer orders.
• Memorized store layout to fulfill orders using shortest, most efficient route.
• Prep and review orders orders prior to scheduled pick-up times.
• Dispensed and loaded delivery and customer pick-up orders at store location.
• Assisted customers with price checks, checking for location merchandise, including at other locations on company handheld device and/or company computer.
• Accomplished multiple tasks within established timeframes.
• Worked closely with management to recommend operational changes and to take leadership when given instruction.
• Collaborated with existing employees to maximize team agility and performance.
• Performed closing of department daily.
• Trusted to train, guide and monitor up to an 8-person team.
• Maintained cleanliness and organization in workspace.

• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Linked computers to network and peripheral equipment.
• Installed upgraded software to reduce lag time and improve overall speed.
• Prepared new computers for integration into various school district networks and systems.