Diana Tovar Rossi
Galloway,NJ
Summary
Dynamic server and manager with a strong work ethic and exceptional customer service skills honed at IHOP. Expert in guest engagement and hospitality, consistently enhancing sales through effective upselling techniques. Proven ability to maintain high standards of cleanliness and service quality, ensuring memorable dining experiences for all guests.
Overview
17
17
years of professional experience
Work History
Server and Server Manager
IHOP
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server and Server Manager
Seeview Hotel by Marriot
05.2008 - 05.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
George Washintong
Lima PeruNo Degree -
Atlantic Cape Community College
Mays Landing, NJSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
Spanish
English
Timeline
Server and Server Manager
IHOP
03.2018 - Current
Server and Server Manager
Seeview Hotel by Marriot
05.2008 - 05.2019
George Washintong
No Degree -
Atlantic Cape Community College
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